Star Health Insurance Customer Care

The Star Health & Allied Insurance Company Limited is one of the prominent names in the health insurance sector in India. With over 850 branches, and 14000+ network hospitals across the country, Star Health has established itself as a major player. Headquartered in Chennai, Tamil Nadu, the company settled 90% of its claims in less than 2 hours with the help of its robust customer care team.

Mentioned below are the top ways to connect with a Star Health Insurance customer support team member:

Some of the top services offered by Star Health Insurance through its customer support team are as follows:

• Policy Inquiries and Updates: Star Health’s customer service team can help the policyholders in understanding details of the policy during star health policy purchase, renewal or in updating policy documents with new address, add ons, etc.
• Claim Assistance and Status Check: The customer support team also helps with claim assistance, document details for ensuring better and easy claim processing.
• Grievance Redressal: The team also supports you with any policy or claim related escalations that you may want to do through the grievance redressal team.
• Assistance With Health Check Ups: In case where your policy requires you to go through regular health check ups or your policy provides regular health check ups, your Star Health customer care team will assist you in locating your nearest diagnostics or in sending a Phlebotomist home to collect your blood and urine samples.
• Enquiries Regarding Network Hospitals: At the time when you require the details regarding the top network hospitals or the network hospitals near you, the customer support team will help you in locating the same.

Here are the ways to connect with Star Health Insurance’s customer support team online:

• Whatsapp: Connect with Star Health’s customer team on Whatsapp by sending “Hi” on the number +91 95976 52225
• Chat With Twinkle: Chat online with Star Health Insurance’s virtual customer assistant - Twinkle and get your queries resolved
• Email: You can email them with your queries and concerns on support@starhealth.in
• FAQ Page: For generic concerns, check out their Frequently Asked Questions section to get answers.

Mentioned below is the list of the top branches for Star Health Insurance across states and Union Territories:

In order to communicate better with Star Health Insurance’s customer support team you can do the following:

• Keep Your Policy Information Handy: Keep details related to your policy - policy document number, policy registration date, policy renewal date, etc handy to have a smooth conversation.
• Keep Your Verified Personal Information In Place: Keep information like your date of birth, your official phone number to verify your OTP, your mailing address and email ID in place to ensure swift conversation.
• Explain Your Queries With Ease & Be Precise: Ensure that you explain your queries and concerns with ease, and be precise with your answers or questions. This will make sure that there is no confusion and your queries get resolved easily.

Mentioned below are the grievance redressal and brand address of Star Health Insurance in case your queries go unresolved from the customer care team:

• Connect With The Zonal Grievance Redressal Team at: 044 6900 6900.
• Mail at:
  S Chandrabose Grievance Redressal Officer,
  Corporate Grievance Department,
  4th Floor, Balaji Complex, No. 15, Whites Lane,
  Whites Road, Royapettah, Chennai- 600014
  (Landmark: In the lane next to Satyam Theatre Parking Area)
  Direct Call: 044-4366 4600 Senior Citizens - 044- 6900 7500
• Email at: gro@starhealth.in or grievances@starhealth.in

You can also reach out to Mr. Rohit Khurana, Grievance Redressal Officer at InsuranceDekho by emailing him at grievance@insurancedekho.com or send in your queries through mail to The Grievance Officer, Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India.

If your concerns remain unresolved, you can further reach out to PO_GIBPL@girnarinsurance.com.

In case you want to reach out to the Insurance Regulatory and Development Authority of India (IRDAI), you can:

• Call on their toll free numbers: 155255 or 1800 4254 732.
• Email at: complaints@irdai.gov.in

Ques 1. What is the maximum number of claims allowed in a year?

Ans. You can take any number of claims during a policy year. However, it is important to note that the maximum limit is the total amount of your sum insured.

Ques 2. Does Star Health Insurance cover diagnostic charges like X-Rays, MRI or ultrasound?

Ans. Yes, Star Health Insurance covers the diagnostics test charges like blood tests, x rays, MRI etc for the policyholders. The condition is that those tests need to be associated with the policyholder being hospitalised for at least 24 hours. Any diagnostic test that is not linked with the patient being hospitalised for at least 24 hours or that are prescribed by the outpatient department (OPD) are usually not covered under Star Health Policy.

Ques 3. Can I connect with Star Health Insurance’s customer support team on whatsapp?

Ans. Yes, you can connect with Star Health Insurance’s customer support team on Whatsapp. Simply send a “Hi” on Whatsapp on the number +91 95976 52225.

Ques 4. What is the grievance redressal mailing address of Star Health Insurance?

Ans. You can reach out to the Star Health Insurance’s grievance redressal cell by mailing them at: S Chandrabose Grievance Redressal Officer, Corporate Grievance Department,

4th Floor, Balaji Complex, No. 15, Whites Lane, Whites Road, Royapettah, Chennai- 600014 (Land mark: In the lane next to Satyam Theatre Parking Area). Direct Call: 044-4366 4600 Senior Citizens - 044- 6900 7500.

Ques 5. Where to call Star Health for general or claim related query?

Ans. You can call 18004252255 for connecting with Star Health’s customer service team for general or claim related queries.

Ques 6. What is the email ID of InsuranceDekho’s grievance redressal cell?

Ans. The email ID for InsuranceDekho’s grievance redressal cell is grievance@insurancedekho.com.

Ques 7. Where is the head office of Star Health Insurance in India?

Ans. The head office of Star Health & Allied Insurance Company Limited is in Chennai, Tamil Nadu in India.

Ques 8. Is there a branch office of Star Health Insurance in Jammu & Kashmir?

Ans. Yes, there is a branch office of Star Health Insurance in Jammy & Kashmir. Here is the mailing or office address: Room no. 3, IInd Floor, K C Plaza Complex, K C Building, Jammu- 180001. The contact details are 0191-2574157, and 01912574158.

Ques 9. How many network hospitals are there under Star Health?

Ans. There are more than 14,000 network hospitals across India that are associated with Star Health.

Ques 10. How to connect with Star Health Insurance offline?

Ans. To connect with Star Health Insurance’s customer support team offline, you can: call on 18004252255 for general queries or visit their nearest branch office to speak to a customer service agent.