ManipalCigna Health Insurance

In 2014, Cigna Corporation (USA) and Manipal Group (India) started a joint venture named ManipalCigna Health Insurance Company Limited. Since its inception, the health insurance company has grown remarkably in the insurance sector and increased its customer base. Over 19 million people trust ManipalCigna for its excellent health insurance plans, products, and solutions.

At present, the insurance company has 8900+ network hospitals with 1800+ OPD cashless networks and a 93.40% claim settlement ratio. A large group of people invest in ManipalCigna's health insurance plans, which are designed to meet their requirements.

About ManipalCigna Health Insurance

ManipalCigna is a leading insurance company with a wide range of health insurance plans for people of different ages and health conditions. The health insurance company has been in the market since 2014 and has created a good customer base, settling an outstanding 94% of cashless approvals within 2 hours.

Access Indian and global health plans that offer financial security during emergencies. Be it personal accidents, critical illness, or any other medical emergency, ManipalCigna medical insurance policies offer substantial coverage while ensuring affordability.

Online Process

Purchase Health Insurance with InsuranceDekho

Purchase ManipalCigna Health Insurance policy directly from InsuranceDekho using the following steps:

Step 1: Search InsuranceDekho’s official portal (www.insurancedekho.com) on your browser and go to the health tab.

Step 2: Fill your name, contact number, gender, and other requested details in the form to quickly purchase your policy online. OTP requests will be sent to your registered number for verification.

Step 3: Select the answer for questions like "When would you like to purchase the policy?" and proceed with clicking the "View Quotes" button.

Step 4: Add your family members in this step and their details, such as, name, age, etc.

Step 5: Before you click "Submit and View Quotes", make sure to add email and city details (mandatory).

Step 6: A list of health insurance plans with their quotes will appear on your screen, compare and select the plan that fits best.

Step 7: Select your policy duration and make the premium payment to purchase the policy.

Offline Process

Reach out to us on call 7551196989 or write to us on email support@insurancedekho.com if you are having trouble purchasing a health insurance policy. You can also make a visit to the branch office of ManipalCigna to directly communicate with the executives and get the right guidance. As updated by the insurer, submit the application form, provide the necessary documents, and payment to complete the purchase process

Customers have the option to choose between cashless and reimbursement claim processes for ManipalCigna Health Insurance. For different procedures, we have penned down simple steps that ensure hassle-free claim settlement:

Steps to Make a Cashless Claim:

Step 1: Get Hospitalised in a nearby Network Hospital

Admit the patient to one of ManipalCigna's network hospitals for cashless treatment. Do not miss to inform your insurance team about the cashless claim procedure. You can either connect with the insurer via email (customercare@manipalcigna.com) or call the toll-free number (+91 22 4985 4100) for Indian customers.

Step 2: Claim Intimation

If the hospitalisation was planned, you must inform the team 48 hours before admission. However, if it is emergency hospitalisation, you get the option to be intimate within 48 hours after getting admitted. In both cases, it is crucial to update your insurer.

Step 3: Submit Pre-Authorization Form

Go to the third-party administration (TPA) counter and request a pre-authorization form. Fill it out and submit it to the hospital after getting admission. Make sure to follow step 2 beforehand as the form will be forwarded to the insurer for confirmation and approval.

Step 4: Documentation

While filing the Pre-authorization Form, certain documents must be attached, i.e., the insurer's cashless health care and KYC documents copies for verification.

Step 5: Claim Settlement

Your healthcare team will receive approval for cashless treatment from the insurance company after going through all the above-listed steps. But make sure to keep all your medical reports, bills, and other details intact with you for future reference. Once approved, your entire treatment cost will be paid by the insurer to the hospital.

Steps to Make Reimbursement Claim:

Step 1: Hospitalisation and Treatment

Get yourself admitted to any non-network hospital and reach out to your insurance team updating about the impending claim. You can choose to mail at customercare@manipalcigna.com or call the support team at +91 22 4985 4100 (Indian customers). Make sure to submit the reimbursement claim form a month before hospital discharge.

Step 2: Pay Hospital Bills

Get yourself treated and pay for hospital dues and bills from your pocket.

Step 3: Document Collection

Signed and sealed bills related to your treatment at the hospital must be submitted to the insurer along with the claim form and Discharge Card provided by the hospital. Make sure your documents include your name, admission rate, hospital registration number, as well as doctor’s prognosis prescription. Policyholders can also claim for pre and post-hospitalization charges.

Step 4: Verify your documents

After receiving all the documents, the insurer will run through the submission, validate, and update if in need for any other document.

Step 5: Claim Settlement

Insurers might take 60-120 days to review and authorise your claim. Once reviewed, the payment will be released to your account.

ManipalCigna Health Insurance - Awards and Achievement

ManipalCigna Insurance Company has been voted "Best Health Insurance Company" multiple times along with other notable awards and achievements. Here are some past year achievements of ManipalCigna Health Insurance:

• Best Innovation for Product (2024)
• Health Insurance Company of the Year (2024)
• Most Innovative Insurer of the Year 2023 by FICCI
• Best Health Insurance Company (2023)
• The Economic Times awarded "Best Health Insurance Brand (2021)"
• ManipalCigna ‘Lifetime Health’ received the Product of the Year Award 2021

Use the provided channels and contact details to reach out to ManipalCigna's support team:

Policyholders can also coordinate with InsuranceDekho's support team via call at +91-755 1196 989 or drop a quick mail to email support@insurancedekho.com

Complaints & Grievance Redressal

Grievance Redressal Contact Information for Insurer Website

ManipalCigna Insurance Company offers various levels to submit your concerns or grievances for quick solutions. Have a look at some of the different actions one can take to submit their concern.

• Speak up to a support team representative by calling their toll-free number 1800-102-4462
• You can also mail your concern to headcustomercare@manipalcigna.com For Senior Citizen Assistance, send mail to Seniorcitizensupport@ManipalCigna.com
• Customers can even write letters to the branch address: Techweb center 2nd Floor New Link Rd, Anand Nagar, Jogeshwari West, Mumbai, Maharashtra 400102
• If the solutions provided are not good enough, move a level up. Send your mail directly to Mrs. Rakhee Desousa (Grievance Redressal Officer) at complaints@manipalcigna.com or call 022-71781389
• If you are still not happy with your solution, send mail to Mr. Sameer Bhatnagar (Chief Grievance Redressal Officer) at compliance@manipalcigna.com or call 022-71781300
• If none of the above channels meet your expectations, reach out to the Insurance ombudsman

Grievance Redressal Contact Information for InsuranceDekho

Policyholders can submit their grievances /complaints to InsuranceDekho for fast solutions:

• Feel free to call and communicate with the dedicated support team on 7551196989 and share your concerns.
• If the solutions do not meet your expectations, drop a detailed mail highlighting your concern to support@insurancedekho.com
• Customers can even write direct letters to the Grievance Officer, Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India.

If none of the channels offer a satisfactory solution, you can make a visit to the branch head or visit the online portal for more information.