Care Health Insurance Customer Care

Listed below are several ways in which one can connect with Care Health Insurance’s customer support team:

Listed below are some of the major services offered by Care Health Insurance’s Customer Support Team through their various modes of communication:

• Policy Inquiries and Updates: Care Health’s customer support team offers help in addressing your health insurance policy inquiries, and in updating your policy.
• Claim Assistance and Status Check: The customer support team will also help you in claim settlement, and checking the status of your claim.
• Premium Payment Assistance: In can you need to pay your new policy premium or make payment while renewing your policy, your customer care team or the various tools of customer experience helps you in doing so.
• Grievance Redressal: In case there is an issue which goes unresolved or you have to raise an escalation, that can also be done through the customer support via the Grievance Redressal team.
• Enquiry on Network Hospitals: Your customer care team also helps in learning about the nearest and top network hospitals in your area.
• Health Check Up Assistance: In case you need to get your health check up done which is part of your health insurance plan, the customer care team can assist you in locating the right centres or in sending a Phlebotomist for blood and urine sample collection at your door steps.

There are various ways to connect with Care Health’s customer support team online. They are via:

• Whatsapp: Send “Hi” on Care Health’s Whatsapp number: +91-8860402452
• Self Service Portal: Check out Care Health’s Self Service Portal on their website where you can seek help for everything from policy purchase, renewal, porting, cancellation, etc
• Chat Bot: There’s a chat bot on their page you can connect with, where you can share details about your query
• Mobile App: You can also download Care Health’s mobile app and get your queries resolved through the app
• Email: You can email them your queries through their email section on the website
• FAQ Page: Check out Care Health’s FAQ page to get answers to some of the most common questions.

Here’s a list of the top cities and Care Health Insurance branch details for your ease:

In order to communicate effectively with Care Health Insurance’s customer care team, ensure you do the following:

• Have Necessary Information Ready: Keep details of your policy document, policy number ready along with your registered mobile phone number and email ID.
• Be Clear and Concise in Explaining Queries or Issues: Be very specific in explaining what your issue is in order to ensure clear communication and avoid confusion.
• Keep Records of Communication: Keep communication records in place like customer support email, messages, notifications, reference number, query number etc., to ensure that follow ups can be smooth.

In case you have an unresolved query or your inputs aren’t taken seriously, you can connect with the customer Grievance Redressal Cell by:

• Visiting the nearest Care Health Branch Office
• Email the Grievance Redressal Manager via the official link
• Mailing your concerns at:
  Customer Service
  Care Health Insurance Limited ,
  Vipul Tech Square, Tower C, 3rd Floor, Golf Course Road, Sector – 43,
  Gurugram - 122009

You can also connect with InsuranceDekho’s Grievance Redressal team by:

• Emailing our Grievance Redressal Head Mr. Rohit Khurana at grievance@insurancedekho.com
• Sending your concerns to:
  Grievance Officer,
  Plot no.301, Phase-2, Udyog Vihar,
  Gurugram-122022, Haryana, India.

If your concerns are still not sorted, you can further escalate the issue to PO_GIBPL@girnarinsurance.com.

In case you would like to reach out to the Insurance Regulatory and Development Authority of India (IRDAI) to escalate your issue, you can:

• Call on their toll free numbers: 155255 or 1800 4254 732.
• Email at: complaints@irdai.gov.in

Ques 1. Is Care Health part of Religare?

Ans. Yes, Care Health Insurance is part of Religare Group.

Ques 2. Where is the head office of Care Health Insurance?

Ans. The head office of Care Health is in Gurugram, Haryana

Ques 3. What is the address of the grievance redressal cell of Care Health?

Ans. The mailing address for Care Health’s Grievance Redressal Cell is Customer Service: Care Health Insurance Limited, Vipul Tech Square, Tower C, 3rd Floor, Golf Course Road, Sector – 43, Gurugram - 122009

Ques 4. What is the grievance redressal email of InsuranceDekho?

Ans. The email ID for InsuranceDekho’s grievance redressal cell is grievance@insurancedekho.com

Ques 5. Can I connect with Care Health’s customer service team on whatsapp?

Ans. Yes, you can connect with Care Health Insurance’s customer support team on whatsapp. Just send “Hi” on their whatsapp number +91-8860402452

Ques 6. Is there a mobile app by Care Health where I can see all my policy related details?

Ans. Yes, Care Health Insurance has a mobile app called Care Health App which can be downloaded from the app store or Google play.

Ques 7. What is the claim settlement ratio of Care Health?

Ans. The claim settlement ratio or CSR of Care Health is 87.1% in FY 2022

Ques 8. Are add ons in Care Health beneficial?

Ans. Yes, add ons in Care Health Insurance are beneficial. When you buy add ons, you are basically taking additional benefits and upgrading your health insurance. This ensures that you have a more strong and robust health insurance coverage.

Ques 9. How to communicate better with customer care executives of health insurance?

Ans. In order to communicate better with the customer care executives of any health insurance you must keep your policy number and registered email ID, mobile number details handy. You must be precise and clear with your requirements to avoid confusion, and also ensure that you keep the communication reference number or proof in place for future reference.

Ques 10. What are the services offered by Care Health Insurance’s customer support team?

Ans. The services offered by Care Health Insurance are - policy update or enquiry, claim settlement and assistance, grievance redressal, policy renewal, porting or cancellation, enquiry related to finding the nearest and top network hospitals in your city, understanding various add ons to choose from, get information on health check ups that needs to be done via the insurer and more.