ICICI Lombard Health Insurance Customer Care

Any company’s customer support team stands as the backbone for them. Similarly, ICICI Lombard’s customer support team also plays a crucial role in supporting the lifecycle of a policyholder’s insurance and insurance-related queries. The customer care team helps solving queries around policy document, understanding the plans and its offerings, claim settlement process, renewal process, terms and conditions understanding and more.

Moreover, the customer care team of your insurer enables you to take appropriate decisions by providing you with all details and knowledge required.

Here are the contact details of the ICICI Lombard Health Insurance customer support team in case you wish to connect with them:

Listed below are the services offered by ICICI Lombard’s Customer Care Team:

1. Renew Policy: You can connect with an ICICI Lombard’s customer care team to get help with renewing your policy.

2. Claim Process: In case you need help with your claim process or in settling your claim, you can connect with ICICI’s customer care team.

3. Email Policy Copy: If you’d like to receive a copy of your policy you can connect with ICICI’s customer care to get your policy on email and even on whatsapp.

4. 80D Tax Certificate: ICICI Lombard Health Insurance provides you with 80D tax certificate which will help you in tax saving under Income Tax Act under section 80D.

5. Update Contact Details: The customer care team can also help you with updating your contact details and any change of address.

6. Claim Registration: The customer support team will offer support in claim registration and any required questions that you may have.

7. Track Claim: You can also connect with the customer support team to stay informed and track your claim.

The support channels offered by ICICI Lombard Health Insurance are as listed below:

1. Download IL App: You can choose to download the IL App from Google Play Store or Apple iStore and raise your query in the app’s chat menu or contact section.

2. WhatsApp: Send "Hi" on WhatsApp number 7738282666. By doing so, you will be able to connect with the customer support team easily on whatsapp.

3. Servicing-related Helpline: Reach out on call on all-India toll-free number 1800 2666 or chargeable number 86 55 222 666

In case you prefer connecting with an ICICI Lombard Customer Care person in their branch office, listed below are the details for their major cities and branches:

For any assistance or support required related to your ICICI Lombard Health Insurance, you can connect with an InsuranceDekho advisor on the details shared below:

Here are some tips that will help you in communicating clearly with customer care:

1. Keep ID Documents Ready: Keep your KYC details handy while talking to any customer care executive. This helps in saving time and getting your query solved quickly.

2. Speak Clearly: When describing a problem, be precise and to the point. It helps getting a prompt response from the customer care executive.

3. Save Records: Keep a record of all the conversations and interactions that have happened between you and the customer care team.

4. Know Your Policy Number: Keep your policy number at your fingertip. It helps in solving the query at a faster speed.

Here’s the contact information for getting in touch with the ICICI Grievance Redressal Team: