Reliance Health Insurance Customer Care
In the insurance industry, customers rely on their insurers for assistance during emergencies. This becomes more crucial where health insurance is concerned as they require help quickly as the policyholder's health is at stake. Customers rely on accurate and guaranteed assistance during this time. The availability of proper assistance shows the dedication the insurer has toward their customers. Reliance Health Insurance company realizes this as it provides various options to its customers to reach out to them like emails, texts, calls, etc.
In addition to Reliance, InsuranceDekho also helps customers during crises providing them with prompt assistance related to their Reliance Health Insurance claim settlement, renewal, portability, policy download, and status check. InsuranceDekho offers various communication channels to help customers with their issues such as emails, mail, and calls.
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Reliance Health Insurance Customer Care Details
To connect with Reliance Health Insurance Customer Support, reach out to them through the channels mentioned below:-
Call to Buy |
+91 2248903009 |
Call for Assistance with Existing Policy |
0 2248903009 |
|
rgicl.services@relianceada.com |
|
Reliance General Insurance, Correspondence Unit, 2nd & 3rd Floor, Winway Building, 11/12, Block No-4, Old No-67, South Tukoganj, Near Madhumilan Square, Indore, Madhya Pradesh, India - 452001 |
WhatsApp Number |
7400422200 |
Senior Citizen Support |
+91 22 33834185 |
Services Offered By Reliance Health Insurance Customer Support
The following are the services offered by Reliance to make their customers stress-free:-
1. Policy Renewal:- Reliance Health provides customers with the renewal notice so that the customers can renew their policy without delays.
2. Policy Centers:- Inquiries related to policy are solved in this segment of self-help. Whether you need help with downloading a policy, obtaining a health card, or attaching a policy to your website, this section will assist you.
3. Claims:- Filing or settling the claim is yet another service offered by Reliance Customer Care. Customers can also get their doubts about the claim process cleared by their claim settlement advisors.
4. Locator:- Reliance Health Insurance also provides help in locating their office branches or network hospitals near you or around the country through their customer support team.
5. Self-Serve:- Wellness solutions, the status of service requests, editing policy details, and creating and tracking the status of service requests can be resolved under this feature.
Online Support Channels Offered By Reliance Health Insurance
1. Video Calls:- Reliance Health Insurance offers customers the benefit of video calls for resolving their issues. Video calls help the advisors understand a customer’s situation better.
2. WhatsApp Texts:- Whatsapp texting is yet another online support tool offered by Reliance Health Insurance which will help clear smaller issues faster.
3. Assistance VoiceBot:- Assistance VoiceBot helps solve issues instantly without any delays by just voicing your concerns.
4. Brobot:- The availability of Brobot is an added benefit to the customer care support provided by Reliance Health Insurance where a customer can select the type of problem faced and get instant replies.
Offline Support from Reliance- Major Cities And Branches
To visit Reliance offices for assistance you can refer to the addresses below:-
NORTH |
||
City |
Address |
Contact Number |
Gurugram |
Reliance General Insurance Co. Unit no 306, 3rd Floor Palm Court Building, Sector 14, Gurugram, Haryana 122001. |
22 4890 3009 |
New Delhi |
Flat No-10-15, 14th Floor, Vijaya Building17, Barakhamba, New Delhi, Delhi 110001 |
22 4890 3009 |
Noida |
6th Floor, Wave Silver Tower, 6th Floor Wave Silver Tower Sector 18 Unit No. 24 & 25, Sector 18, Noida, Uttar Pradesh 201301 |
22 4890 3009 |
EAST |
||
Bihar |
2nd Floor, Grand Yunus Corporate, SP Verma Rd, near Sukriti Apartment, Old Jakkanpur, Lodipur, Patna, Bihar 800001 |
1800 3009 |
Jharkhand |
4th Floor, Horma Tower, Club Road, Vodyanagar, Shyamali Colony, Doranda, Ranchi, Jharkhand 834001 |
0 22 4890 3009 |
Kolkata |
5/2 Russel Street, Poonam Building Unit 5B 5th Floor, Kolkata, West Bengal 700071 |
0 90075 21874 |
WEST |
||
Mumbai |
1,3,4,5th floor, Chintamani Avenue, Western Express Hwy, next to Virwani Industrial Estate, Hanuman Tekdi, Goregaon, Mumbai, Maharashtra 400063 |
0 22 4890 3009 |
Pune |
6 Ground Floor, Heritage House, A block, Ramabai Ambedkar Rd, Sangamvadi, Pune, Maharashtra 411001 |
0 22 4890 3009 |
Ahmedabad |
3rd Floor 301 & 302, Titanium One, 301 Near Pakwan Cross Road, Sarkhej - Gandhinagar Hwy, Bodakdev, Ahmedabad, Gujarat 380054 |
0 22 4890 3009 |
SOUTH |
||
Kerala |
Building, 4th Floor, Eastern Side, Imperial Trade Center, Mahatma Gandhi Rd, Kochi, Kerala 682035 |
073049 32137 |
Bangalore |
NO.28, 5th Floor, Centenary Building, Mahatma Gandhi Rd, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560025 |
0 22 4890 3009 |
Chennai |
Door No-12, H2035, 2nd Floor, 15th Main Rd, Anna Nagar West, Anna Nagar, Chennai, Tamil Nadu 600040 |
0 22 4890 3009 |
Customer Support from InsuranceDekho
Assistance regarding Reliance Health policy, insurer, or plan is provided by InsuranceDekho through the communication channels given below:-
InsuranceDekho Customer Care Contact Details |
|
Call Us |
7551196989 |
Email Us |
support@insurancedekho.com |
Mail Us |
Girnar Insurance Brokers Private Limited, Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India |
Tips for Effective Communication with Customer Care
1. Communication Records:- Keeping a record of the communication held with customer care can be helpful in certain situations. Record of emails, calls, texts, etc. can help the customer with any future issues.
2. Personal Details:- The personal details related to the policy while speaking to the advisors can be helpful as it will solve the problems faster.
3. Policy Details:- Knowing the details of your policy especially related to the concern faced should be kept handy. It will make the advisor help you in solving your problems quickly.
4. Proper Query Explanation:- Explaining the problem clearly and plainly will help the advisor understand the issues better.
Reliance Grievance Redressal Contact Information
Urgent assistance for any health insurance-related problem is provided by Reliance through the following options:-
1. Email:- rgicl.services@relianceada.com
2. Contact Number:- +91 22 4890 3009
3. Mail Address:- Reliance General Insurance, Correspondence Unit, 2nd & 3rd Floor, Winway Building, 11/12, Block No-4, Old No-67, South Tukoganj, Near Madhumilan Square, Indore, Madhya Pradesh, India – 452001.
4. Noval Office:- rgicl.grievances@relianceada.com
5. Head Grievance Officer:- rgicl.headgrievances@relianceada.com
Grievance Redressal Contact Information For InsuranceDekho
InsuranceDekho’s grievance redressal helps customers through difficult times and on an urgent basis through the following channels:-
1. Email:- support@insurancedekho.com
2. Contact Number:- 7551196989
3. Mail Address:- Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India.
FAQs
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If I am not satisfied with the claim settlement or if the claim is denied, can I file a complaint?
Yes, you can file a complaint if you feel there is a negligence or lapse on part of the insurance company in processing a proposal.
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Can I check the claim status online?
Yes, you can check the claim status online on Reliance General Insurance site by providing the policy number or the claim reference number.
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How can I claim benefits under Reliance General Health Insurance policy?
The treatment expenses can be claimed either through reimbursement or availing cashless service at a network hospital.
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Does Reliance General Insurance pay the complete amount in case of a cashless treatment?
The insurance company pays towards all admissible charges up to the limit of your sum insured.