Digit Health Insurance Customer Care

Digit Insurance is known to offer various insurance products and services across India. Since 2016, many people have joined hands with the insurance company and bought policies to secure their future. Even the customer care team at Digit Insurance has gained a lot of appreciation over the years for its excellent customer support and quick assistance. The support team at Digit Insurance not only aids with the policy and claim process but also assists in every aspect of your policy. Be it finding quick solutions for your concerns, policy renewal issues, claims or any other areas, the team is available 24x7 to look after your issues. Find more details about Digit Insurance's customer care team and nearby branch offices list below.

Some of the best services covered by the Digit Insurance Customer Care team include:

• Check Policy Status: Customers can directly track their policy status by visiting this service page and get quick updates about their current policy and other terms and conditions.
• Change in Personal Details: If a customer wants to make changes to their basic profile details, the support team is available to help you out at all times.
• Download Policy: The support team provides complete steps to download a Policy Document directly via the Digit App or WhatsApp
• Policy Renewal: The Digit team provides the option to renew the policy by visiting the website and sending reminders and confirmation via email.
• Grievance Redressal: Customers have the option to report a query or share their concerns directly with the Grievance Redressal officer. If one is not satisfied with the service or response rate, he/she can also visit the nearby Grievance Redressal Officer for support.
• Network Locator: There are various branches of Digit Insurance that a customer can easily locate by visiting the Contact Us page.

Here are some of the support channels using which customers can easily reach out to Digit’s Insurance support team at any time:

• Live Chat Option: Digit Insurance supports a live chat feature that enables customers to connect with the support team at any time. All you need to do is send a "hi" at 7026061234 and immediate assistance will be provided for your concern or query.
• Email Support: Customers can even send detailed emails to the support representatives at hello@godigit.com The team will look into the issue and usually respond within 24-48 hours after receiving your email.
• Raise a Ticket: Customers have the option to email directly to the Grievance Redressal Officer for their concerns or queries.
• Mobile App: Customers can scan and download the Digit app from the website or directly from the Google Play Store or the Apple App Store to renew policy documents, track claim status, and gain quick assistance via mobile.
• Social Media support: Customers also have the option to send their suggestions or queries using social media channels, i.e., Facebook, Twitter, or Instagram

For offline support, feel free to visit the nearby branch office of Digit Insurance. Check all the details of the region-wise branch office of Digit Insurance for your reference:

Customers can even reach out to the InsuranceDekho's advisor for support and assistance with the claim process. The customer support team of InsuranceDekho will help provide policy details and resolve your grievances related to the selected Digit Insurance plan using the following details:

Find the details of Digit’s Major City Branch for your reference to connect and consult:

Here are a few things that one must keep in mind when discussing their query or concerns with the insurer's support team:

• Policy Details: Make sure to keep the documents related to your policy handy so that you can provide details to the executive as and when they request.
• Personal Details: Executives may ask for personal details, so make sure to keep your PAN card, Aadhar, or Voting ID details ready for quick communication.
• Explain Query: Try being clear and concise when communicating with the support team this will help them understand your query better.
• Communication Record: Be it your reference number or any previous mail conversation, try to keep all the previous communication records available for reference.

Follow the following methods to connect with the Digit support team to get a quick resolution for your queries or concerns:

• Customer can send their request/complaint in a detailed form via email at grievance@godigit.com
• Feel free to call 1800-258-5956 or send a "hi" at +91 7026061234 for a quick response and solution from the Digit Officials.
• Write directly to Mr. Praveen Bhat (Grievance Redressal Officer) at grievance@godigit.com if not satisfied with the decision or if it has been more than 15 days and there is no response.