PNB MetLife Insurance Claim Settlement

Source: PNB MetLife website [2]

Step 1: Contact PNB MetLife Support Team

To connect with PNB MetLife for filing the claims, you can either call or leave a message by email or text. You can also connect with us for any kind of support if you bought any policy directly through InsuranceDekho.

Step 2: Document Collection

Collect all necessary documents and keep them handy with you. The documents required are a fully filled claim form, policy documents, medical reports (if applicable), a death certificate (mandatory for making life insurance claims) and other relevant documents.

Step 3: Claim Form Details

When filing for a claim, PNB MetLife provides a claim form that needs to be filled out completely. This form asks for details about your policy, claim type, and other supporting information. While filling out the form, make sure to fill in all the details accurately and double-check everything.

Step 4: Claim Submission

Once you have filled out your form, submit it to PNB MetLife Insurance Company. Don’t forget to attach the relevant documents, such as policy documents, medical reports, or death certificates.

Step 5: Take Follow Up

Take regular follow up with the customer support team about the status of your claim and track the current progress.

1. Insurer’s Information: make sure to keep all the insured’s information is available with you, including policy details, full name, address, and contact information (both phone number and email address). These details are necessary to identify your policy and to contact you as and when required.

2. Type of Claim: it is very important to know the typ[e of claim it is. Whether it is due to critical illness, a maturity benefit or a death claim.

3. Claimant Information: As a nominee or a beneficiary it is very important to provide your personal information as a claimant. This also includes your relationship status with the policy holder.

4. Declaration: Give a brief explanation for which this claim was initiated. Declaration is a statement which states that information provided by you is true and correct. You also provide access to medical records if needed by this declaration.

Step 1: Claim Intimation- The first step in filing a claim is to inform PNB MetLife about the situation. This should be done as soon as the unfortunate event occurs. You can either call them or visit their website or app to inform them of the situation.

Step 2: Documentation Submission: In support of your claim process, you are required to submit various documents to support your claim. It includes a filled claim form, Original policy document, Proof of death certificate for life insurance claims, medical reports for health claims, Identity proof of the claimant, and Bank account details for fund transfer.

Step 3: Claim Registration: Once PNB MetLife receives your claim notification and initial documents, they will register your claim and provide you with a unique claim reference number. Keep this number handy for future communications, if any.

Step 4: Claim Assessment: PNB MetLife's claim assistance team will thoroughly review your submitted documents. In case of any deficiency, They may request additional documents or conduct further investigation, especially for high-value claims.

Step 4: Claim Decision- The officials once evaluate all the papers for its authenticity, then provide the decision on the claim. Once fully authorised from all the departments, they will move forward to the next step of settlement. Your claim at this is registered along with documents at the nearest branch or claims office.

Step 1: Login to official PNB MetLife Insurance website.

Step 2: Move to the “Track Your Claim” section. This is under the “Our Services” tab in the header.

Step 3: Once you are on the claim status page, you can either file a new claim or track the existing one. To file a claim online, you must enter your policy number, date of birth, and type of claim.

Step 4: Additionally, provide the answer to the captcha and submit to move to the next step.

Step 5: Click on the “Submit” button after entering the required details.

Step 6: You can also mail them to the following email IDs:

• claimshelpdesk@pnbmetlife.com

• indiaservice@pnbmetlife.co.in

Offline

You can use several methods to know the status of your claim without visiting the internet. [4]

1. Through Call: connect with customer support team of PNB MetLife at 1800-425-6969. Then, follow the automated instructions. The timings of availability is Monday to Saturday between 10 am to 7 pm.

2. Missed call services: You can also request their services by giving them a missed call at 9029006575. They will connect with you on WhatsApp with further details. [6]

3. Visit the Branch: Additionally, you can visit the nearest branch of PNB MetLife Insurance in person to get more clarity on your claim status. The employees at the branch will help you with all the needed information. [7]

4. Through Post: Send the fully filled claim form along with the required documents to the following address:

PNB MetLife India Insurance Company Limited,
1st Floor, Techniplex -1, Techniplex Complex,
Off Veer Savarkar Flyover,
Goregaon (West), Mumbai – 400062.

Alternate Method

1. File Your Claim Immediately: Most Insurance policies have a time limit for filing claims, such as 24-48 hours of the incident, so make sure to report the incident and claim on time. Quick reporting helps with easier processes, quick evidence collection, and support during hard times.

2. Organise Your Documentation: Keep all your documents handy, such as your policy documents, receipts for any expenses related to claim, police and medical reports, death certificates, among others. Keeping these documents ready can help in speeding up the claim process.

3. Accurate Information: Take your time while filing the forms. Read each question thoroughly while filing the form. If you are not sure about any question, ask the insurer support team for clarification. But don’t fill in any wrong information. Incomplete and inaccurate information during form filling are one of the common reasons for claim delays.

4. Be Truthful in All Your Statements: Never provide any false information, even if you think that it might help you in the easy claim process. Insurance companies always have ways to verify information and dishonesty in your form can lead to claims being denied or your policy being cancelled.

5. Maintain Regular Communication: Stay in touch with your claim process and respond promptly to any requests for information. If you have questions and haven’t heard from them, don’t hesitate to give a follow up call.

Remember, the key to a faster claim settlement process is clear and transparent communication at all times, be it either with thorough documentation, and quick response on your part.