SBI Life Insurance Claim Settlement

Source: SBI website [2]

1. Insurer’s Information: Make sure to keep all the policyholder information available to you, including policy details, full name, address, and contact information (both phone number and email address). The insurer needs these details to identify your policy and to contact you as and when needed.

2. Type of Claim: It is very important to specify the type of claim you have, whether it is for a critical illness, a maturity benefit, or in the event of death.

3. Claimant Information: As a nominee or beneficiary, it is important for you to provide your personal information as a claimant. This includes your relationship with the insured individual or the policyholder.

4. Declaration: Give a brief explanation of the reason for which you have filed the claim. For example, when you file for a claim, explain the circumstances in which the incident happened. Give them the critical illness claim’s diagnosis and the medical care that was provided for its treatment. Also, make sure to include the date and the reason for the death.

5. Required Documents: Life Insurance claims must be attached with supporting documents. Policy documents, death certificates and medical certificates may also be included with other relevant documents and information.

• Required Documents: The following are some of the necessary documents.

• Claim Form

• Original Policy Document

• Original or Attested Death Certificate

• Claimant’s current address proof

• Claimant’s photo ID proof

• Claimant’s Valid bank passbook/statement or Cancelled Cheque

• Date of the life assured's death or accident

• The cause of the death or accident

• Contact Information

• Succession certificate (in the absence of the nominee)

Step 1: Claim Intimation- Immediately inform SBI Life Insurance of the claim requirement and the details of the unfortunate event. You can reach out to them through their official website, email, or by calling their toll-free number.

Step 2: Verification: Before initiating any claims online, double-check your policy details thoroughly. Also, when filing a claim through offline methods, make sure to download the claim form, fill it out completely, sign it at all required sections, and ensure it is completed with all the information and correct details.

Step 3: Submit Documents- Submit all necessary documents along with the claim form. Usually, these documents consist of the original policy documents, the death certificate, identification proof, and any other relevant documents mentioned in the claim form.

Step 3: Claim Assessment- SBI officials will review all the forms and claims to make sure they follow all compliance with the terms and conditions of the policy. In case of any deficiency, they will request more documents.

Step 4: Claim Decision- The officials then decide on the claim after they have evaluated all the papers. Once fully authorised, they will move forward with the settlement page. Your claim is registered along with documents at the nearest branch or claims office.

Step 5: Claim Settlement- If your claim is approved, SBI will start the process of the settlement and it usually ends within 30 days. However, if there is any investigation that continues, the settlement duration might extend to 120 days. Once the approval is given for the claim, the nominee or policyholder will be informed about the payment via SMS or phone call.

Step 1: Go to the official SBI Life Insurance website.

Step 2: Move to the “Claims and Maturity” section. This is under the “Services For Existing Customers” tab in the header.

Step 3: Once you are on the claim status page, to file a claim online, you must enter your policy number, date of birth, and type of claim.

Step 4: Additionally, provide the answer to the captcha and move forward.

Step 5: Click on the “Submit” or “Check Status” button after entering the required details.

Step 6: You can also mail them to the following email IDs:

• For Death Claim: claims@sbilife.co.in

• For Living Benefit claims (Maturity/Survival Benefit/Annuity): maturity@sbilife.co.in

Offline

You can use several methods to know the status of your claim without visiting the internet. [4]

1. Through Call: Call the customer support line anytime to speak with the customer support team of SBI Life Insurance Company at 1 800 267 9090. Then, follow the automated instructions.

2. Missed call services: You can also request their services by giving them a missed call at 9029006575. They will connect with you on WhatsApp with further details.

3. Through SMS: You can get your policy details by sending SOLVE to 56161 OR 9250001848 through your registered mobile number.

4. Visit the Branch: Additionally, you can visit the nearest branch of SBI Life Insurance in person to get more clarity on your claim status. The employees at the branch will help you with all the needed information.

5. Through Post: Send the fully filled claim form along with the required documents to the following address:

SBI Life Insurance Co. Ltd,

8th level Seawoods Grand Central, Tower 2,

Sector 40, plot No.R-1, Seawoods, Nerul,

Navi Mumbai- 400706.

Alternate Method

If you purchased your SBI Life Insurance policy through InsuranceDekho, please call us at 755 1196 989 or email support@insurancedekho.com. We will assist you in checking on the status of your claim by contacting SBI Life Insurance Company.

To make your SBI Life Insurance claim faster, you must follow these steps:

1. Maintain Constant Communication: It is important to stay in contact with your insurance provider to track the progress of your claim process. Make sure you connect with them regularly to request updates on your claim's status either through phone calls or emails.

2. Understand the Policy Thoroughly: Take your time to carefully review and understand the terms and conditions of your insurance policy. This understanding will not only clarify the claims settlement for you but also help speed up the whole process.

3. Get Help When Required: Don't hesitate to contact customer service or escalate the issue to higher authorities if you experience any issues or delays in the process. If you require help in understanding your insurance policy or the claims procedure, talk to any financial advisor.

4. Maintain Transparency: Always maintain honesty and transparency when you are submitting your claim. Be open about your medical history, occupation, lifestyle habits, and any other insurance policies you currently have to avoid differences in opinion with your insurer. Being dishonest with any information can make the claim process more difficult and longer than you have expected.

5. Maintain Punctuality: Make sure that you are submitting all the documents on time, including claim forms, medical reports, receipts, and any other appropriate paperwork.

6. Right Information: When you are filing your claim, make sure that all the particulars you provide are always correct and that nothing is missing. Any mistakes or misinformation could delay your claim, so always use real documents whenever submitting your claim.

Here is how you can reach out to us: [3]

• Call Us: Dial our hotline number at 755-1196-989 to reach the customer support team. This hotline number is available 24/7, except for national and gazetted holidays. Our customer support team is ready to help you with all kinds of queries regarding your policies or claims. You may also connect with them to track your claim process.

• Email Us: You can connect with the customer support team through mail at support@insurancedekho.com. Our support team will respond to you with all the details you require at the earliest.