HDFC Life Insurance Claim Settlement

Step 1: Contact HDFC Life

The first step is to get in touch with HDFC Life Insurance. You can call their customer support helpline or email them to inform them about your intention to file a claim. Also, if you have purchased your policy through InsuranceDekho, you can even contact us to help you initiate the claim process.

Step 2: Submit Required Documents

Make sure to gather all necessary paperwork, such as the filled claim form, policy documents, medical reports (if applicable), death certificate (in case of a life insurance claim), and any other relevant documents.

Step 3: Fill Out the Claim Form

You will need to complete a claim form provided by HDFC Life. This form will ask for important details about the policyholder, the nature of the claim, and supporting information. Ensure that all sections of the claim form are filled accurately and completely.

Step 4: Submit the Claim Form

Once you have filled out the claim form and gathered all required documents, submit them to HDFC Life through the designated channels.

Step 5: Follow Up

After submitting your claim, stay in touch with HDFC Life to track the progress. You can inquire about the status of your claim by contacting the customer support team.

Details to be Filled in the HDFC Life Claim Form

The claim form provided by HDFC Life will typically require the following details:

• Policyholder Information: Name, address, contact details, policy number, and other personal information.

• Nature of Claim: Specify whether it's a death claim, maturity claim, critical illness claim, etc.

• Claimant Details: The claimant or the nominee must provide the necessary details.

• Claim Circumstances: Describe the circumstances surrounding the claim, such as the event leading to the claim (e.g., death, illness, etc.).

• Supporting Documents: Attach all necessary documents as per the requirements outlined by HDFC Life.

Step 1: Immediately inform the insurance company about the incident by sending an email, calling them, or visiting their official branch.

Step 2: If you are filing the claim online, verify your policy details. For offline claims, download the claim form, fill it out completely, and sign it.

Step 3: If filing online, submit the life-assured details. For offline claims, gather all necessary supporting documents required for your claim.

Step 4: If you are claiming online and are the nominee, submit nominee details along with the claim form. For offline death claims, simply submit the required documents to the insurer.

Step 5: The claim management team will review and evaluate the submitted documents in accordance with your HDFC Life Insurance policy terms and conditions.

Step 6: If any further documents are needed to process your claim, the insurer will notify you promptly.

Step 7: Once all required documents are received and verified, your claim amount will be settled within the specified timeframe.

Step 1: Go to the Claim Online page of HDFC Life Insurance.

Step 2: Now, press the “Start Online Claim” button.

Step 3: On the next page, tap on the “Track Claim” option.

Step 4: To proceed with checking the claim status, enter details like your Claim ID, Policy Number, Claimant Mobile Number, DOB of Life Assured, etc.

Step 5: Once you enter all the details, hit the “Track” button and you will be able to see the current status of your HDFC life insurance claim.

Offline

To check the claim status offline, you can contact HDFC Life Insurance on their helpline number 022-68446530 or you can even visit the insurer’s branch office in your area.

Alternate Method

If you have purchased your HDFC Life Insurance policy through InsuranceDekho, you can even contact us at 755 1196 989 or send us an email at support@insurancedekho.com and we will help you know the status of your claim request by connecting with HDFC Life.

• This feature applies to claims for policies that have been active for over 3 years.

• All necessary documents must be submitted, and no further investigation should be required.

• Once the claim request is approved, the settlement process will be completed within the specified timeframe.

• Provide Accurate Information: When filing a claim, make sure that all information you provide is accurate and complete. Mistakes or missing details can delay the claim settlement process.

• Submit Required Documents Promptly: Be proactive in submitting all necessary documents requested by the insurance company. This includes claim forms, medical reports, receipts, and any other relevant paperwork.

• Follow Up Regularly: Stay in touch with your insurance provider to check the status of your claim. Follow up regularly through phone calls or emails to ensure your claim is being processed.

• Be Transparent and Truthful: Always be honest and transparent while filing your claim. Providing false information can lead to complications and delays.

• Understand Your Policy: Make sure you familiarise yourself with the terms and conditions of your life insurance policy. Knowing what is covered and what isn't can prevent misunderstandings and speed up the claim process.

To contact us, use any of the following ways:

• Call Us: For immediate assistance, you can reach out to our customer support team at 755 1196 989. Our helpline is available 24/7, excluding national and gazetted holidays. Feel free to contact us anytime, day or night, and our representatives will be ready to assist you with your inquiries or claims-related concerns.

• Email Us: You can also get in touch with us through email at support@insurancedekho.com. Send us an email detailing your query or claim request, and our team will provide the necessary information.