Kotak Mahindra Health Insurance FAQs

Kotak General Insurance settles claims in two ways, viz., cashless and reimbursement.

For claim intimation and settlement purposes, you can notify either InsuranceDekho at 7551-196-989 or Kotak General Insurance directly by initiating contact at their toll-free number.

The Claim Settlement Ratio of Kotak General Insurance for FY 2019-20 is 75.45%.

Kotak General Insurance provides cover for 18 listed critical illnesses to the customers.

You must inform the company within 10 days of first occurrence or diagnosis of a critical illness.

You are required to submit all the relevant documents within 30 days.

Kotak General Insurance provides critical illness cover under its health insurance plan named Kotak Secure Shield Policy. It also provides critical illness covers as an add on benefit under health insurance plans named Kotak Health Premier and Kotak Health Care.

The following members can be covered under a family floater health insurance plan by Kotak General Insurance-

• Proposer
• Spouse
• Dependent children
• Dependent parents

Yes. Kotak General Insurance provides cover for up to 150 day care procedures under its family floater health insurance plan.

A free-look period of 15 days from the date of receipt of the policy is provided by Kotak General Insurance to the policyholders.

The health insurance plans offered by Kotak General Insurance are provided for policy tenure of 1 year, 2 years, and 3 years.

According to the annual report of IRDAI, Kotak General Insurance issued 27,203 policies in the year 2017-2018.

The correspondence address of Kotak General Insurance is -

8th Floor, Zone IV, Kotak Infinity, Bldg. 21, Infinity IT Park, Off WEH, Gen. AK Vaidya Marg, Dindoshi, Malad (E), Mumbai – 400097

Under its health category, Kotak General Insurance offers plans such as Kotak Secure Shield, Kotak Health Premier, Kotak Health Care, Kotak Accident Care, and Kotak Health Super Top Up.

As per the Annual Report of the IRDAI, the ICR of Kotak General Insurance for FY 2018-19 is 47%. Note that the ICR of a company changes from time to time.

The company requires your contact details to share important information about the policy with you. The company is able to serve you better if your contact details are there in its records.

You can get in touch with Kotak General Insurance by calling them on their toll-free number-1800 266 4545. You can even write to them at care@kotak.com.

Typically, Kotak General Insurance does not ask you to submit any document to purchase health insurance online. If the company feels that analysing your health is required, then the company may ask you for a few documents.

Kotak General Insurance is an ideal choice for both, individuals as well as families that wish to invest in health insurance without breaking their bank. Reasons that make the insurer different than the others include customer-centric operations, customised products and services, digitally enabled processes, efficient claims handling, strong management practices, team of experienced professionals, and others. Talking specifically about policies, the insurer provides comprehensive coverage against the expenses of medical treatment in case of medical emergencies, and that too at a low premium.

To apply for and purchase a Kotak Mahindra health insurance policy online, you can either visit the official website of Kotak General Insurance or at InsuranceDekho. If possible, you can also visit the nearest branch of Kotak General Insurance and uncover more about different policies offered and learn about their purchase in a detailed manner.

The individual health insurance plan by Kotak General Insurance can be purchased for a policy tenure of 1 year, 2 years, and 3 years.

Yes. The company offers a discount of 5% if you purchase the individual plan for a tenure of 2 years and 10% if you purchase it for 3 years.

Dependent children can be covered if aged between 91 days to 25 years under floater plan offered by Kotak General Insurance.

Children can be covered under health insurance plans by Kotak General Insurance with the sum insured options ranging from Rs. 2 lakh to Rs. 25 lakh.

Maternity benefits include medical expenses for the delivery of insured’s child or lawful termination of pregnancy, cover for up to two deliveries, and pre and post-natal expenses.

Yes. Women-centric health insurance plans by Kotak General Insurance cover medical expenses incurred on the insured individual’s newborn baby.

Yes. Kotak General Insurance has a separate channel for addressing claims and grievances of the senior citizens. You can drop a mail at seniorcitizen@kotak.com.

Parents are provided with the following sum insured options under health insurance plans by Kotak General Insurance-Rs. 2 lakh, Rs. 3 lakh, Rs. 4 lakh, Rs. 5 lakh, Rs. 10 lakh, Rs. 15 lakh, Rs. 20 lakh, and Rs. 25 lakh.

Kotak General Insurance provides pre and post-hospitalisation cover for 30 days and 60 days respectively under its health insurance plans.

Yes. Kotak General Insurance provides cover for ambulance services under its health insurance plans.

You can make a request to the health insurance company for health insurance portability at the time when your policy is due for renewal.

Yes. The credits that you have earned for the pre-existing conditions and time-bound exclusions will be transferred to your new policy, but only if you had maintained your previous policy without a break.

Yes. The higher the sum insured you opt for, the higher premium you are required to pay.

If you cancel your Kotak General Insurance policy, then the premium for the period at stake will be retained and you will get refund for the balance. However, if a claim is notified or settled under a policy, then no refund will be made.

You can pay in any mode other than cash to avail tax benefits on the premium paid for health insurance plans offered by Kotak General Insurance.

Yes. The premiums paid for health insurance plans offered by Kotak General Insurance qualify for tax deduction under Section 80D of the Income Tax Act 1961.

The premiums for health insurance policies by Kotak General Insurance start at Rs. 4143*. *The premium amount is subject to change from time-to-time.

Yes. Kotak General Insurance has a separate channel for addressing claims and grievances of the senior citizens. You can drop a mail at seniorcitizen@kotak.com.

The premium paid for health insurance plans by Kotak General Insurance is eligible for tax benefits under Section 80D of the Income Tax Act, 1961.

You can pay in any mode other than cash to avail tax benefits on the premium paid for health insurance plans offered by Kotak General Insurance.

Given below are some of the advantages of purchasing a super top-up plan from Kotak General Insurance-

• 100% restoration of the sum insured
• Cover for 30 days pre-hospitalisation expenses
• Cover for 60 days post-hospitalisation expenses
• Cover for up to 405 daycare procedures
• Provision of the double sum insured in case of hospitalisation due to an accident

Under its health category, Kotak General Insurance offers plans such as Kotak Secure Shield, Kotak Health Premier, Kotak Health Care, Kotak Accident Care, and Kotak Health Super Top Up.

Given below are the exclusions under the super top-up plan offered by Kotak General Insurance-

• Dental treatment and surgeries
• Acupressure and other such therapies
• Vaccination or inoculation
• Any cosmetic surgery, etc.
• Any injury caused due to war, etc.
• Any injury caused due to an intention of self-harm

Yes. Up to 2 deliveries are covered across all policy years under women-centric health insurance plans offered by Kotak General Insurance.

Your preference for the sum insured should depend on your age and number of family members you need to get insurance for, along with yourself. If you are young and have less or no dependents, then you should go for a lower sum insured. However, if you have dependent parents and children, then you must opt for a higher sum insured.