Tata AIG Car Insurance Claim

Tata AIG is one of those car insurance companies in India that has earned vehicle owners' trust over the years. Like every other aspect, Tata AIG is well-known for its claim process and top-notch settlement rate, which is hassle-free and convenient as well. For any kind of car insurance, such as own damage, comprehensive or third party, Tata AIG simplifies and streamlines the claim process as much as possible.

Claim Settlement Ratio of Tata AIG Car Insurance

The factor vehicle owners consider, claim settlement ratio, is one of them. IRDAI has released the rate of claim settlement every year. The formula by which the CSR is derived is CSR = Total no. of claims settled/Total no. of claims received x 100. With 10,000+ cashless garages and a higher claim settlement ratio, this is one of the reasons that more than 5 crore vehicle owners (1) buy Tata AIG car insurance, and 1 crore+ have purchased it every year. The table describes the claim settlement ratio of the Tata AIG over the years:

This staggering claim settlement ratio of Tata AIG car insurance speaks for itself. CSR is increasing every year, and at present, it’s sky high.

Types of Tata AIG Claim Settlement Process

Car insurance claims are most probably the most important thing in any insurance policy. If the car insurance policyholders don’t understand the types of claim process, their claim will be rejected. There are two ways of settling claims, and those are cashless and reimbursement.

Cashless Claim Settlement Process

The first type of claim in car insurance is the cashless claim process. This is the most user-friendly process, where you have nothing to pay upfront. That’s why it is recommended to all car owners. You just have to inform the insurer and, find the nearest network garage, and repair the four-wheeler. This cashless claim is only available to the tie-up garages. So, check out the list of cashless garages from the policy paper or from the website. If there is any deductible attached to the car insurance, the vehicle owners have to pay that amount only.

Reimbursement Claim Settlement Process

Another way to get a car insurance claim is by applying for reimbursement. While there is no network garage around your location, you can repair your car in a non-network garage. Under these circumstances, you must collect the repair or replacement bill from the garage authority. Keep in mind that, along with other essential documents, you have to submit the repair bill to get the claim from the insurer, which is Tata AIG in that case.

Tata AIG Claim Initiation

The first and foremost doable step for the car owner after the accident or to get any other claim is to inform. If the insurance policyholder doesn’t notify the insurer, the claim process can’t start. Tata AIG has a very flexible way to initiate the claim process. Vehicle owners can call the insurer's toll-free Helpline at 1800-266-7780 (or 1800-22-9966 for senior citizens) and can initiate the claim through the app by downloading it from the Google Play Store or the app store. Alternatively, the insurance policyholders can also use the self-service portal of the Tata AIG website and register the claim or send their claim Indian by sending an email to customersupport@tataaig.com. Recently, Tata AIG has introduced a WhatsApp number of 9136160375 for claim initiation.

How to File a Tata AIG Car Insurance Claim?

All car owners have to follow different steps to file their insurance claims. There are some defined steps to follow in order to claim the insurance, such as third-party, accidental or theft claims.

Third-Party Insurance Claim

A third-party claim is car insurance, which is compulsory for all vehicle owners there to adhere to MVA (Motor Vehicle Act). The steps you must follow when you damage a third-party vehicle:

• First, inform the insurer as soon as possible and avoid any informal settlement with the third party.
• Register an FIR (first report information) to the nearest police station.
• Submit all the necessary documents, such as RC copy, FIR copy, policy copy, etc.
• A plea will be registered in the Motor Accident Claim Tribunal, and Tata AIG will appoint a lawyer for the insurance policyholder.
• As per the decision of MACT, the insurer will pay the claim for the third-party damage.

Accidental Claim

Accidental claims are the most common type of claim in the car insurance industry, and they're increasing every year. Below are the significant steps to follow:

• Inform the Tata AIG about the car accident and describe the accident in detail.
• Take the picture and the video of the third party and their own car as a piece of evidence.
• File a FIR as soon as possible by depicting the mishap.
• Tata AIG’s inspector will inspect the four-wheeler and collect the evidence.
• Repair the car from a network or non-network garage for cashless and reimbursement claims, respectively.
• Submit the required documents, like an insurance copy, a driving license, a copy of the RC, and an FIR copy.
• The insurer reviews all the documents and credits the approved claim amount to the bank account of the insurance policyholder.

Theft Claim:

The stolen car is one of those criminal activities for which the insurer provides coverage, but for this, you should maintain certain things, and those are:

• Complaint about the theft of the car and register an FIR, which is important to get the claim.
• Initiate the claim by informing the car insurer immediately. It can be done simultaneously with filing the FIR.
• Inform the Road Safety and Security of India about car theft to prevent the use of stolen cars in any criminal activities. Then, you will be on the safer side in this respect.
• Submit the claim documents, including the claim form, RC copy, insurance copy, FIR copy, etc.
• Always get the no-trace copy from the police as an evidence to process a successful claim.
• The insurer only approves the claim amount specified in the insurance document.

Claim Process of Tata AIG Car Insurance?

Whether you are going for online or offline mode, understanding the claim steps is essential. The vehicle owners should remember these two modes appropriately.

Online Method

There are some simple steps you must follow in order to register your claim, and these are:

• Log in to the official website or app of the Tata AIG with your user ID and password.
• Click the car insurance claim and fill out the claim form carefully. Mention all the four-wheeler details (RC number, manufacturer name, registration year, chassis number) and sign the form.
• Produce your personal details (name, address), policy copy, and FIR copy.
• A claim reference number is issued against the claim, and sometimes, a claim ID will be provided to the insurance policyholder.
• An inspection will be taken place where a surveyor checks the car.
• Take your car to a garage for repair. You can choose the cashless garage for cashless claims or go otherwise for reimbursement ones. For reimbursement claims, always collect the repair bill from the garage.
• The insurer will review the claim and approve the claim amount if you meet all the terms and conditions mentioned in the insurance policy.

Offline Method:

In the case of the offline method, you can connect with the customer care executive by dialling 1800-266-7780 or going to the Tata AIG branch office. These are the conventional ways to get a car insurance claim.

Documents Required for Tata AIG Claim Process

Various documents are required for registering the Tata AIG claim, and these are:

• A valid driving licence copy
• Car’s RC (registration certificate)
• Duly signed claim form
• Copy of First Information Report (FIR)
• Copy of insurance policy
• No trace report, which is opted for by the police (only for car theft claims)
• Repair bill for the damaged car, which is given by garage (only for reimbursement claim)
• Videos and photos of the damaged car (applicable for accidental claim)
• Legal notices or summons, if received (for third-party claim)
• Hospital bills of the injured person (only applicable for personal accident claims)

NCB, or no claim bonus, is a discount that every car insurance policyholder gets at the time of insurance renewal. It is only applicable for the years in which there is no claim. NCB is also responsible for not increasing the car insurance premium. Hence, the vehicle owner has to pay a lower premium after a claim-free year. In the first no-claim year, the NCB is 20%, and it’s increased 5-10% in every consecutive no-claim year. This can be increased up to 50%, and it is accumulated over up to 5 years.

Another benefit of NCB is that you can transfer it to a new or a second hand car. To be eligible for the no claim bonus, the vehicle owners must renew the policy within 90 days of the expiry. If you register the claim, it has affected the no claim bonus. The NCB is only applicable to the own damage component of your vehicle. No claim bonus is awarded to you, which you can’t end or start during the insurance period.

Tata AIG Car Insurance Claim Assistance and Support

InsuranceDekho is equipped to give the best claim support for your car insurance claim. For any insurance claim related queries, you can reach out to us by calling 7551196989 or writing the mail at support@insurancedekho.com. Additionally, for the grievance of the claim, the insurance policyholders can send an email to grievance@insurancedekho.com.

You can also send an email directly to the Tata AIG by writing it to customersupport@tataaig.com at this email ID. Vehicle owners who want to talk to the insurer can call the toll-free helpline at 1800-266-7780. The new WhatsApp number for connecting to the Tata AIG is 9136160375.