National Car Insurance Claim

A car insurance claim is a procedure where insurers are liable to pay the policyholders for the damages incurred by or due to their cars. The claim amount and coverage is based on the type of the policy and sum insured of the policy. The National General Insurance provides cashless and reimbursement claim settlement procedures. The insurer offers its customers a hassle-free claim process with 78.52% of claim settlement ratio in FY 2017-18.

Documents Required for Making A Car Insurance Claim

• Original driving licence
• Car’s Registration Certificate (RC)
• Original bills of repairs (in case of reimbursement)
• Filled and duly signed claim form
• Copy of the police complaint (FIR), if applicable.

In addition to these, the insurance provider can ask to produce additional documents as per the requirement.

How To Make A Cashless Car Insurance Claim With National General Insurance

Here are the steps to file a cashless car insurance claim with National General Insurance:

Step 1: Intimate the insurance provider

To request a claim, it is required to convey to the customer care team of National General Insurance about the accident of the insured’s car by dialing the toll-free number 1800 200 7710. The company will register your claim and will provide you with a claim registration number.

Step 2: Inspection of the damaged car

The National General Insurance will arrange an inspection and send a surveyor to examine the extent of damage incurred by the insured's car. You will be required to submit the required documents sought by the surveyor for inspection.

Step 3: Submission of report and documents

According to terms and conditions of the terms and conditions, the surveyor will share a report based on the inspection. The insurer will next verify its liability and notify the insured of the deductibles.

Step 4: Repair and claim settlement

After getting the confirmation from the National General Insurance, you can take your car to their network garages for repairs. You just need to pay for your liability amount of deductibles there and the rest will be taken care of by the insurance provider.

If you could not take your car to a car garage registered under the cashless garages of National General Insurance, then you can take it to any garage for repair. In such a case, you will be required to file a reimbursement claim with the insurance company.

Step 1: Contact the insurance provider

Connect with the National General Insurance Plan and convey to them about the accident at the toll-free number 1800 200 7710 and request the representative to start the reimbursement claim settlement process. The National General Insurance will reach back to you with a claim reference number and information of the documents required to be submitted and additional steps to be followed.

Stage 2: Survey of Your Car and Documentation

The insurance company will send a surveyor to examine your car. After that, you can take your car to a garage of your choice for repair. At this stage, submit the complete claim form as well as any documents required by the surveyor.

Step 3: Get Your Car Repaired

After getting a go ahead from the surveyor, get your car towed to the garage of your choice and pay for the repairs.

Step 4: File for Reimbursement

Submit the required documents to the insurance company to begin the reimbursement process. After deducting the applicable deductibles and depreciation, the insurer will pay you for the repairs up to the claim amount.

Common Claim Rejection Reasons

Here are some of the common reasons due to which a claim can get rejected:

• Submission of incomplete claim form
• Accident of insured’s car due to careless or rash driving
• Accident of insured’s car while using it for some illegal activities
• Accident of insured’s car due to the influence of alcohol on the driver
• Wrong or partial information submitted while purchasing the policy
• Mismatch of details between the claim form and submitted documents
• If there is a delay in intimating the insurance provider about the accident
• When the driver is without a valid driving licence and RC during the accident.

National No Claim Bonus

In a bid to offer a great car insurance deal, National General Insurance provides a No Claim Bonus (NCB) to its policyholders for making no claim in a policy year.Every policyholder should be aware of the NCB benefit during the plan purchase in order to get the most out of their car insurance plan.If driving safely and raising no claim in a policy year can lower a policyholder's next year’s policy premium, it should be termed as a great offer. The benefit is offered in terms of discount that ranges between 20% to 50% as with every claim-free year the discount rate accumulates.

This bonus is applicable only on the premium of standalone own-damage car insurance plan or own-damage premium component of a comprehensive car insurance policy, which is offered at the time of policy renewal. Hence, it is crucial to renew your policy timely to hold the NCB benefit. It is a policyholder benefit, not a vehicle benefit, therefore you can retain it by transferring it to your new car or new car insurance policy. The best way to keep this benefit is to either accept minor car damage or get an add-on cover that protects NCB.