As HDFC Ergo Creates a New Identity, Know How Things Will Change for the Policyholders

To be able to operate smoothly, HDFC has formed a new identity-Ergo Health Insurance Limited to acquire Apollo Munich Health Insurance. But after the takeover, the existing policyholders of AMHI are unclear of how things will be processed further for them. They wish to know more about policy renewal process or gain more clarity on how to proceed in at the time of medical emergency, where to go, and who is the concerned person to connect with for claims.

As for now, the newly formed entity will be taking ahead of the grievances of customers of both Apollo Munich and HDFC Ergo Health until all the existing policyholders of AMHI get converted into HDFC Ergo at the time of policy renewal.

As the policy term usually is for one or two years, so the transition process will also take the same amount of time that is up to two years.
After the transition process, Ergo Health Insurance Limited will be merged with HDFC Ergo General Insurance Company Limited. But the existing policyholders will not have to suffer from any change in the terms and conditions of the policy. They will continue to enjoy the continuity benefits which they will be offered on policy renewal.

Some points are listed below to help policyholders gain some clarity on the same:

About Apollo Munch Policy renewal

As only the ownership has been changed and not the entity, therefore the terms and conditions will be the same. So, one may follow the existing process and visit the branches. On receiving the notice for renewal, issue the renewal cheque in favour of the entity as stated in the notice. If no renewal notice is received, then issue a cheque in the name of HDFC Ergo Health Insurance Limited.

About network hospitals

HDFC Ergo is doing its best to be equal in numbers with HDFC Ergo General as far as network hospitals are concerned. As the company says for the existing policyholders, “Over the past months, we have already taken steps to enhance our cashless network to 10,000+ hospitals from 4,500 hospitals at the beginning of the financial year–thereby providing one of the largest service networks in the country for you.”

About requesting for claims

The claim settlement process has not been changed much. To be able to understand the existing claim process in a better way, you must read them carefully. To request for claims, you can also visit the website of HDFC Ergo Health or Apollo Munich Health Insurance, mail the company or connect with them over call on their toll-free numbers. The existing health insurance cards will be valid.

In short, the merger won't hurt the existing policyholders. Still in case of any grievance, they may get in touch with the insurer.