Cholamandalam Car Insurance FAQs

Cholamandalam offers both the third party liability only as well as comprehensive car insurance policy. In addition to that, it also provides a range of add-on covers for enhanced protection of your car.

Fixed Daily Allowance is an add-on. If you opt for it then the insurer offers you get a daily allowance of Rs. 500 or Rs. 1,000 per day from the insurer to meet the cost of hiring a car when your car is out for repairs.

Yes, Cholamandalam offers roadside assistance services including fuel delivery and battery top-up along with car breakdown assistance including fixing a flat tyre or on-site repair round the clock.

The premium of your car insurance policy depends on a number of factors such as: Insured Declared Value (IDV) of Your Vehicle Age of The Insured Car Voluntary and Involuntary Deductibles Add-on Covers Purchased

The roadside assistance is a 24*7 service offered to the policyholders by Cholamandalam in event of breakdown of the car. The service includes fuel delivery, battery top-up, car breakdown assistance such as fixing a flat tyre and on-site repair as well. To note, that it is offered as an add-on cover and hence, it is chargeable.

Cholamandalam will provide your Rs. 500 or Rs. 1,000 (depending upon the additional premium) to meet commute expenses in case your car is out for repairs.

Yes, there is an optional personal accident cover of Rs 2 lakh for co-passengers offered by Cholamandalam.

No Claim Bonus (NCB) is a discount offered on the premiums for claim-free policy tenures. The discount starts at 20% and can go up to 50% for a maximum of 5 claim-free years.

Yes, Cholamandalam MS General Insurance does offer long-term third liability with validity tenures of more than 1 year in addition to the 1-year third party cover. New car owners are mandatorily required to purchase a car insurance policy valid for 3 years.

The company provides limited/unlimited (depending upon the type of injury) liability cover for injury/death of a third party. In such cases, the amount of compensation is decided by a court of law.

No, contractual liabilities (liabilities assumed on behalf of another party as a result of a contractual agreement) are not covered under a third party car insurance policy.

No compensation is offered to the third party in case of suicide or injuries caused due to an attempt of suicide.

Immediately seek medical aid after an accident if it has resulted in a serious injury/death of any person. Post seeking medical help, inform Cholamandalam about the accident by calling at 1800-208-5544 and initiate the claim process.

Yes, you can withdraw a registered claim. For this, visit Cholamandalam’s general insurance website, click on the ‘Claims’ tab and select the ‘Motor Claims’ option. Login with your credentials. Click on the ‘Withdraw My Claim’ tab and enter the policy number/claim number/vehicle number/contract number.

You can download a copy of the filed claim documents such as the claim form and liability computation, etc. by selecting selecting the ‘Motor Claims’ option and clicking on the ‘Download Claim Documents’ option on the Cholamandalam’s general insurance website.

No, there is no difference in the claim amount. The difference is only in the reimbursement method.

You will enjoy the entire NCB discount of your existing insurer when you purchase a Cholamandalam Car Insurance policy.

Sunset Clause is a clause which enables the policyholder to file claims and also allows the insurer to settle the raised claims even after the expiration of the motor insurance policy. The Sunset Clause is valid only for a limited period. For example, if the clause is of 2 years, the claims can be made/settled for 2 more years after expiry of the policy. To get the ‘Sunset Clause’ in your policy document you need to pay an additional premium.

It is advisable to get your policy renewed before or by its expiry. However, if you have missed the expiry deadline, you can still get it renewed within a 90 days window post the expiry after a proper inspection of your car. Please note that a car insurance policy cannot be renewed after the 90-days window, only a new insurance policy can be issued for your car.

The cost of zero depreciation add-on cover depends on the sum insured and the age of the car. Also, irrespective of the cost, the company is liable to pay only a maximum of Rs 20,000 per part for cars not older than 5 years.

No, the zero depreciation add-on cover is not applicable in case of total loss/theft of the insured vehicle. You must have the Invoice Cover add-on to get full showroom price of the vehicle in case of total loss or theft.

No, the zero depreciation add-on cover does not offer protection for engine damage. To safeguard your car’s engine against losses/damages, you need to opt for the Engine Cover add-on.

Visit the InsuranceDekho website, log into your account, find your Cholamandalam MS car insurance policy under your policies list, and select the option to download the policy document, usually available in a PDF format.

Yes, generally, you need to have an account on InsuranceDekho to access and download your policy documents.

Yes, once your policy purchase is processed and active, you should be able to download it immediately from InsuranceDekho.

You can check the status by logging into your account on the Cholamandalam MS official website or through your account on InsuranceDekho if the policy was purchased there.

Typically, you would need your policy number or other identification details like your vehicle registration number to check the policy status.

Yes, the online copy is legally valid and can be used for all official purposes.

If you face difficulties, you can contact InsuranceDekho’s customer support for assistance.

Yes, you can download a duplicate copy of your policy from InsuranceDekho at any time.

No, there are no charges for downloading your policy document online from InsuranceDekho.

It's good practice to check your policy status regularly, especially as the renewal date approaches, to ensure continuous coverage.