How To Check United India Health Insurance Policy Status?

To know about your United India Health plan claim status you can use both offline as well as online methods. The insurer makes it easy for all the customers to check the claim status through their insurer’s digital TPA services.  The Insurer’s TPA can easily be reached online, and you can check your policy claim status also instantly in a matter of few minutes. Otherwise, you can visit the Insurer’s branch office and also check both offline and online claim status procedures.

Steps to Check the United India Health Insurance Claim Status Online

All insured customers who have purchased the United India Health Insurance policy and wish to check their ‘Claim Status’ online just need to follow the steps mentioned below:

Step 1.  Visit the web portal of United India Health Insurance and click on ‘Claims’ tab mentioned on the top panel 

Step 2. There are two ways of proceeding with your claim status. One is under the ‘Claims’ tab, click on ‘Third Party Administrator’ heading. You’ll be directed to another page which has all enlisted TPA partners under UIIC Co.

Step 3.  Click on your partner TPA link from whom you’ve purchased the UIIC policy. On its home page, log in by filling up your basic credentials: Name Of Insurance Provider, Policy Number, Password, Customer Reference No., TPA Health I.d,  Claim No. , Previous Policy No. Then enter TPA I.d and press ‘Login’         

Step 4.  Once logged in, you need to scroll down the page to find the 'Claim Status' tab. Press this tab to further the process

Step 5. You can know your claim status LIVE under the options listed as ‘Corporate’ or ‘Retail Policy’

Step 6. On the right side of the panel, you will find date of discharge column wherein you have to fill the date of the insured customer’s disbursement from the hospital

Step 7. Press ‘Submit’. Finally, your UIIC policy’s claim status will be displayed on the page there Second way is clicking on the ‘Online Claim Intimation’ which is listed under the ‘Claims’ tab. It will direct you to another web link- Customer Portal. [2] By entering your registered mobile number and the received OTP (One-Time Password), you can proceed to know UIIC policy’s claim status

Steps to Check the United India Health Insurance Claim Status Offline

Moreover, if you want to know your policy claim status offline then you can visit the nearest branch office of the TPA or email the insurer. Check it out here:

Visit the United India Insurance Company’s TPA

In case you want to check your United India health insurance policy claim status offline, you can also visit the Insurer’s TPA office for your health claim update. Make sure that you carry your United India Insurance policy documents while visiting the insurer’s office.   

Common Issues And Resolves

Insurance sector has always dominated in playing a pivotal role in India’s financial planning and money investment strategies. However, with a plethora of health insurance companies each providing different medical policies governed by varied terms and conditions, policyholders have faced many grievances and complaints. Highlighted below are some commonly reported issues faced by them and their redressals:

• Unclear/Unfair Terms & conditions: Most insured customers often lament about clauses related to inclusions or exclusions, terms & conditions, certain caveats not ‘disclosed’ clearly to the fair comprehension of a lay person and being ‘hidden’. This invariably leads to either a dispute arising while filing a claim or during claim settlement or in worse scenarios, leading to claim rejection altogether. Best way to resolve a dispute of this nature is to carefully read, analyse, and compare 2-3 different health insurance policies which fit into your budget. Check for loopholes/unclear T&C clauses and approach the insurance company’s customer support unit to address your queries before purchasing any policy
• Delayed Claim Reimbursement/Settlement: Another frequently addressed issue that majority of the insured customers report is the prolonged time taken by insurance providers in claim settlement and availing reimbursement. This problem not only leads to financial distress for a customer but is also mentally taxing. To avoid a delayed process, it’s advised that the insured individuals must maintain a repository or file log of their medical and insurance related documents and keep them safely till the filing stage. They should file the claim quickly, perform regular follow ups with their insurance providers to know about the claim status  
• Discontentment Due To Less Coverage: Another bug that niggles health insurance customers is the dissatisfaction resulting from inadequate medical coverage given at the time of claim settlement event. This problem may arise due to ambiguous terms & conditions, unclear clauses of policy’s inclusions and exclusions which were either not mentioned or clearly explained by the insurance company or not understood well by the customer. A pre-emptive action to avoid such a dispute would be to scrutinise the T&C of the policy well, and seek clarifications from the insurance company regarding all the doubts and queries before heading for your purchase
• Undisclosed Information: Many health policies face rejection because the customer fails to disclose vital personal/medical information in the proposal form which though is a bit lengthy but is essential for insurance underwriting norms.To alleviate this issue, it is prudent on part of the customer that he/she must disclose all their health facts such as pre-existing ailments, health issues, medical history, hospitalisations etc
• Bad Customer Care: Poor quality of customer care service is prevalent in almost every professional field and the health insurance sector is also not left untouched by the same. Very often the customer support’s ‘toll free nos’ takes a tedious toll on customers who have to wait for a prolonged period of time to finally reach out to their health providers. Best way to resolve the issue is to maintain a record log of the requisite contact details of your insurance representatives, important dates, save all communication via text messages and emails for proof later on if necessary. When such a problem of bad experience with customer service arises, it’s suggested that the customers report to higher authorities and seek immediate grievance redressal

Customer Support For Any Query

For any doubts/ inquiries related to claim status of your United India Health Insurance Policy, please feel free to reach out to our policy mentors and customer care staff who’re available 24*7 for you. Visit our website: www.insurancedekho.com | Call on our toll - free number 7551196989 | Just drop us an Email at support@insurancedekho.com

Conclusion

The United India Insurance Company aims to offer good insurance products to cover all. The Health Insurance Company believes in customer satisfaction and working on good business ethics and principles. The United India Insurance Company also focuses on improving the Indian economy by minimising national waste.

Also Read:

Is Bajaj Allianz Health Insurance Good?

How To Claim Bajaj Allianz Health Insurance

FAQs

Ques 1. What are the customer care services that United India Health Insurance company provides to its consumers via online channels?

Ans. A few of the listed customer support services offered by UIIC Co. to its users online are: 

• Claim Intimation
• Policy Verification
• Online Policy Download Feature/Check Payment Status
• Unclaimed Policy Refunds
• Updation Of Customer’s Name, Mobile Number, Adhar Number & Pan No. etc

Ques 2.  Mention few of the TPAs under United India Health Insurance company

Ans. Enumerated below are some of the TPAs of United India Health Insurance company:

• Health India Insurance TPA Pvt. Ltd.
• Family Health Plan Insurance TPA Ltd.
• Anmol Medicare Insurance TPA Ltd.
• India Health Insurance TPA Pvt. Ltd.
• Ericson Insurance TPA Pvt. Ltd.