IFFCO TOKIO Car Insurance

IFFCO-Tokio General Insurance Company Limited was established in 2000. It is a joint venture between the Indian Farmers Fertiliser Co-operative Limited or IFFCO, and Tokio Marine Group from Japan, with 51% and 49% shareholdings, respectively. The company has an effective presence in rural areas and Tier 2, 3, and 4 towns all over India. Further, the insurer was the first among others to establish Bima Kendras (single-person operated centers) in India’s rural areas to increase insurance penetration. (1)

Overview

Having car insurance is really important if you own a car because the insurance not only gives you peace of mind but also provides you with financial and legal assistance in time of need. If you meet with any accident on the road or your vehicle gets damaged by any 3rd-party person or property, then the insurance will assist you. The IFFCO-Tokio Car Insurance Company provides you with instant policy issuance and roadside assistance.

Key Features

Below are some of the key features of IFFCO-Tokio Car Insurance:

• Third-Party Liability Coverage: This feature covers injuries or property damage caused to third parties because of an accident by the insured vehicle.

• Own Damage Coverage: Comprehensive policies offered by the company cover damages to the insured vehicle because of accidents, theft, fire, natural disasters, and vandalism.

• Personal Accident Cover: This insurance gives coverage for the vehicle owner or driver if they are injured or dead by the accident.

• Cashless Repairs: The insurance company provides cashless repairs at any network garage.

• Add-On Covers: There are optional coverages that one person can add to increase the policy's scope to enhance coverage, like zero depreciation cover, roadside assistance, and engine protection.

• Trusted Brand: Iffco Tokio has been serving customers for over 23 years, which makes it a trusted and reliable brand.

Key Metrics

Eligibility To Get a Car Insurance Plan

Below are the eligibility criteria for the IFFCO-Tokio Car Insurance policy:

• You need to be at least 18 years old and have a valid driver's licence.
• You must be a citizen of India
• The car must be registered under RTO (Regional Transport Office).
• You need to have your own vehicle with its registration certificate

Types of Car Insurance Plans Offered by Iffco Tokio

The types of car insurance plans offered by IFFCO-Tokio include:

• Third-Party Insurance Policy: This is a basic type of insurance policy that protects you against damages caused to the third-party vehicle. The policy also covers the physical injury caused to the third-party driver and passengers.

• Comprehensive Car Insurance Policy: This type of policy protects both third-party vehicles and your own vehicle. With this policy, you get coverage for accidents, natural calamities, theft, personal accidents, damage to third-party property, and injury to a third-party person, along with a “No Claim Bonus” of up to 50% and a choice of add-ons.

How much does Iffco Tokio Car Insurance Cost?

The IFFCO-Tokio Car Insurance policy premiums start from Rs. 2,094.

Add-ons offered by Iffco Tokio Car Insurance

The policy add-ons offered by IFFCO-Tokio car insurance to increase the protection of your plan are discussed below: (2)

• Depreciation Waiver Cover (Zero Depreciation Cover): The Zero Depreciation Cover helps you to get the entire claim amount, even if the value of your car depreciates.
• No Claim Bonus Protection: If you have not made any claims the previous year against the car insurance, then you will receive a No Claim Bonus. But if you make a claim, you’ll lose out on the bonuses. So, this rider will help you get the No Claim Bonus even if you make a claim.
• Engine and GearBox Protection cover: Engine protection covers the repairs of the engine and gearbox of your car against water ingression or leakage of lubricant oil.
• Return to Invoice: You will get the original invoice price of the vehicle, including registration charges and road tax if your vehicle faces a total loss due to a natural calamity or theft.
• Roadside Assistance: Roadside Assistance helps you in case of a mechanical fault, engine problem, or a flat tyre in the middle of the road.
• Garage Cash Cover: The Garage Cash Cover pays you for hiring another vehicle when your car is at the garage for repairs.
• Key Replacement Cover: This rider pays for the cost of replacing your car lock if your car gets burgled or you lose the car key.
• Windshield Glass Cover: The Windshield Glass Cover replaces your broken or cracked windshield with ease.
• Loss of Personal Belongings: It offers coverage if you lose any personal belongings from your vehicle, as long as you have locked the car.
• Consumable Cover: This rider compensates for the amount you spend on replacing consumable parts of the car after an accident.
• Ambulance and Medical Expense: If you or a third party gets injured in an accident, this rider covers the expenses for the ambulance and medical treatment.
• Personal Accident Cover: If you become disabled or die in a car accident, this rider protects your family financially in the future.
• Accident Cover for Car Passengers: If any passenger in your car gets injured or dies, they or their family (in case of demise) will get a lump-sum amount from the insurance company.

What Is Covered and What is Not Covered?

Some of the inclusions and exclusions of the IFFCO-Tokio car insurance policy are listed below:

Inclusions:

• Third-Party Liability: All the third-party property damages and injuries.

• Accidents or Collisions: Provides coverage for repair or replacement costs if your car meets an accident.

• Fire & Explosion Damages: If the car catches an accidental fire, IFFCO-Tokio car insurance will provide coverage for the damage.

• Vehicle Theft: Coverage if your vehicle is stolen.

• Natural Disaster Damages: Damages caused due to natural calamities, such as floods, cyclones, etc.

• Personal Accident Cover: If the insured dies or experiences a physical disability, compensation of up to Rs. 15 lakh is provided by the insurer.

Exclusions:

• Nuclear Events: Damages from nuclear reactions or radiations are excluded as these situations are highly destructive and rare.

• General Wear and Tear: General wear and tear that happens as the car gets older.

• Mechanical and Electrical Damage: General mechanical and electrical breakdown of the car.

• Driving under the influence of alcohol or drugs: If the driver is drunk and driving, the insurer is not responsible for any casualties.

• War-Related Damages: Damages caused by war, including battles or conflicts, are not covered.

• Driving without a licence: It’s illegal to drive without a valid driving licence.

How To Make A Claim For Iffco Tokio Car Insurance?

There are three ways you can use to make an IFFCO-Tokio car insurance claim:

• Mobile App - QCS
• Telephonic Call
• Through Website

Below are all three steps mentioned in detail.

Filing a claim through QCS App: QCS stands for quick claim settlement. Through the QCS app, you can easily make minor claims, which means claims under 50,000. Upload the necessary documents to the app, and after approval, your claim will be settled.

Telephonic call at the call centre: You can call 1800-103-5499 or 0124- 4285499, and the IFFCO-Tokio car insurance customer care team will guide you in your claim filing process.

Claim filing through the website: Visit the IFFCO-Tokio car insurance official website and log in with your registered Email ID and Password. Then, click on the ‘make a claim’ option and file your claim.

Iffco Tokio Car Insurance Renewal Process

Follow the below-mentioned steps to renew your IFFCO-Tokio car insurance policy.

Step 1: Visit the InsuranceDekho website

Visit InsuranceDekho’s website and click on the “Renew” option on the header menu.

Step 2: Verify Details

Enter your mobile number and verify it by providing the OTP.

Step 3: Select Your Policy and Review Details

In the dashboard, select IFFCO-Tokio from the list and review your policy information before renewing.

Step 4: Make Payment

To make the payment, choose between payment methods like UPI, debit or credit card, or through net banking.

Iffco Tokio Car Insurance Customer Service & Support

Iffco Tokio Contact Details

You can contact the IFFCO-Tokio car insurance company by using any of these methods: (3)

• Call Center Toll-Free No: 1800-103-5499
• Alternate Contact Number: 0124-4285499
• Email ID: websupport@iffcotokio.co.in
• Contact Form: Fill in the contact form (4)

InsuranceDekho Contact Details

To connect with InsuranceDekho customer service and support team, follow these ways:

• Phone Number: +91-7551196989
• Email: support@insurancedekho.com

Complaints & Grievance Redressal

Iffco Tokio Grievance Redressal

• Email: support@iffcotokio.co.in

InsuranceDekho Grievance Redressal

• Letter Address: Grievance Officer, Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India.
• Contact Centre: Call 7551196989 from Monday to Sunday, 24/7 (excluding public holidays)
• Visit our website: https://www.insurancedekho.com/contact-us.