ICICI Prudential Life Insurance Policy: Online, Offline and Customer Support

Only buying a life insurance policy is not enough; you must keep a tab on the policy status to check all the important aspects related to it. 

Imagine you have paid the premiums, but what if the payment was not processed?  

Let’s say your policy is eligible for some bonuses, but how will you ensure that you have received those bonuses or not? 

You can stay informed about all of the above and related scenarios by regularly checking your policy status.  

If you have an ICICI Prudential life insurance policy, we’ll explain to you different ways to check the policy status.

Online Procedure to Track ICICI Prudential Life Insurance Policy Status (For New Users)

You need to complete a registration process first if you are checking the life insurance policy status for the first time. 

Step 1) Visit the official ICICI Prudential Life Insurance website. 

Step 2) Click on the “Login” option in the top-right corner to view four different login options, i.e., Customers, Corporate, Employees, and Partners. You can choose the one accordingly. 

We’ll explain the procedure according to an individual customer. 

Step 3) Click on “new user” in the left corner. 

Step 4)Then, you’ll be redirected to a new webpage where you have to enter your email ID, mobile number, or policy number along with your DOB. 

Step 5) Click on “submit.” 

Step 6) After that, click on “Send OTP” to receive an OPT on your email ID and mobile number. 

Step 7) Enter the OTPs and set your new password. 

You have to wait for a couple of hours for the profile creation procedure to be completed.

Once you become a registered user, follow the steps mentioned in the next section of this blog to check the policy status. 

Online Procedure to Track ICICI Prudential Life Insurance Policy Status (For Registered Users)

Step 1) Visit the official ICICI Prudential Life Insurance website. 

Step 2) Click on the “Login” option in the top-right corner to view different login categories. Choose the one according to your status. 

We’ll explain the procedure according to an individual customer. 

Step 3) Enter your registered email ID/mobile number and password. 

Step 4) Under the “Start In” drop-down menu, choose “View Policy Details.”

Step 5) Click on “Sign-In.” 

Offline Procedure To Track ICICI Prudential Life Insurance Policy Status

Use the insurer’s SMS service if you want to check the ICICI Prudential life insurance policy status offline. 

First, you need to register the mobile number. To do so, Type 

REG<Space> Policy Number and DOB.

Send this message to 56767, and you will receive updates regarding your policy status soon. 

Mobile App Procedure To Track Your ICICI Prudential Life Insurance Policy Status

To make the whole process of tracking policy status easier for their customers, ICICI Prudential Life Insurance has a mobile app named “ICICI Prudential Life Insurance App.” It is available for both iOS (Apple App Store) and Android (Google Play Store) users. 

Here’s how you can track your ICICI life insurance policy status via their mobile app. 

1. Download the app
2. Log in with your registered email ID and mobile number. 
3. Once you are logged in, explore the various services available and select your preferred service. 

Along with checking policy status, this app proves helpful in the below scenarios: 

• To pay premiums, 
• To raise complaints or concerns, 
• To download policy statements, 
• To file claims, 
• To buy new policies and more!

ICICI Prudential Life Insurance Customer Care Details In Case Of Any Query

If you are facing any difficulties tracking the policy status, reach out to the customer support team via the channels below.

• Call on toll-free number 1800 2660, 10 AM to 7 PM. 
• Connect with the branch representatives of your nearest branch.

The Bottom Line

In short, tracking your ICICI Prudential life insurance policy status by diverse methods is easy! You can either 

• Visit the ICICI website 
• Use the SMS service 
• Use the ICICI Prudential Life Insurance App at your convenience. 

Also Read:

Understanding The Reasons For Life Term Insurance Claim Denial

Different Types of Bonuses Available Under A Life Insurance Policy

Frequently Asked Questions (FAQs)

Ques 1. Can I use the ICICI Prudential mobile app to track my policy status?

Ans. Yes, you can use the ICICI Prudential Life Insurance mobile app to track your policy status. Download the app from the Google Play Store or Apple App Store, log in with your credentials, and access the 'Policy Details' or related section.

Ques 2. What should I do if I forget my login credentials?

Ans. If you forget your login credentials, click on the 'Change/ Forgot Password' link on the login page of the ICICI Prudential website or mobile app to reset the password. 

Ques 3. Can I track the status of my policy via email?

Ans. Yes, you can track the status of your policy via email. Send an email with your policy details to lifeline@iciciprulife.com, and the customer care team will respond with the necessary information.

Ques 4. How often should I check my policy status?

Ans. It is a good practice to check your policy status regularly, especially before premium due dates and when you make any policy updates or changes.