Kotak Car Insurance Customer Care

Kotak Mahindra General Insurance Company Limited is one of the leading general insurance providers in India. Kotak offers a wide range of insurance like life, health, and motor. Kotak car insurance plan offers great premiums and add-on options to customise the policy according to your needs.

While purchasing a policy or after purchasing it, customers often require assistance with comprehending the policy document, claim processes, or addressing queries. Hence Kotak offers responsive and quick operating customer support which enhances your customer experience. Moreover, seek assistance while purchasing or renewing your car insurance through InsuranceDekho. Our customer support will provide information and insights from various InsuranceDekho which will enable you to get the best deal.

Kotak Car Insurance Customer Care Details

You can connect with Kotak through multiple channels:

Services Offered by Kotak Car Insurance Customer Support

When a customer requires it, Kotak provides high-quality services. You can reach them with any inquiry that you have and can expect a quick response.

• Fast Claim: Experience ‘Jet speed claim’, as Kotak calls their service of the fast claim process.

• Network of Cashless Garages: Experience hassle-free services due to the huge network of 4,200+ cashless garages spread across India.

• High Claim Settlement Ratio: Kotak boasts about its 99% claim settlement ratio making it a reliable insurer.

• NCB Transfer: If you are switching to Kotak from a different Insurer, you can retain your no claim bonus to your Kotak car insurance.

Online Support Channels Offered by Kotak Car Insurance

You can access Kotak Car Insurance support online through the given mediums:

• Toll-Free Number: Call on 1800 266 4545 to speak to a customer support executive.

• Self-help Portal: Visit the self-help portal on the official website to register a complaint.[1]

• Email: Write your queries or issues to care@kotak.com.

• FAQ Page: You can try to find answers to your queries on the FAQs page for car insurance located on the website.[2]

Offline Support Channels by Kotak

To get a more detailed and personalised response to your query, visit the nearest branch of Kotak in your city. InsuranceDekho also provides offline customer assistance to help our customers for getting assistance at home.

Customer Support From InsuranceDekho

You can book a home visit from the InsuranceDekho by connecting with the customer support team. You can also connect with the customer support team to purchase your Kotak Mahindra car insurance online. Contact details are given below:

Major City Branches and Addresses by Kotak Car Insurance

Branches of Kotak are located across India. Below mentioned are the addresses for branches in major cities. You can visit the website for a complete list of branch offices.[3]

There are a few things you need to keep in mind while you get in touch with the customer care team.

• Don't Share Personal Information: Keep details of your Aadhar card or PAN card handy as you would need to share for verification. However, ensure that you don't share your CVV or credit/debit card details with anyone over a phone call.

• Policy Information: Keeping a brief knowledge about your policy is suggested as it enables us to have a productive conversation with the customer support team.

• Clear Communication: Explain your issue/query clearly so you can get a satisfactory response quickly.

• Documentation: Keep track of all communications by maintaining a record of all emails, token numbers, chats, etc.

Grievance Redressal Contact Information of InsuranceDekho

InsuranceDekho provides you with grievance redressal services additional to the grievance support provided from the insurer. If you are not satisfied with the response from the customer support team of the insurer, contact the InsuranceDekho grievance redressal cell.

Contact the grievance redressal officer, Mr. Rohit Khurana, at grievance@insurancedekho.com.

If the grievance redressal officer fails to provide a satisfactory response, you can further escalate the issue by writing to the Principal Officer at po_gibpl@girnarinsurance.com.

Visit our Grievance Redressal page for more details.

Kotak Grievance Redressal Contact Information and Branch Address

A dedicated grievance redressal team at Kotak investigates and resolves raised issues to safeguard policyholders from unfair actions. If you don't get a satisfactory response from customer support, you have the option to take your issue to grievance redressal.

To register your complaint, follow the given steps and escalate through levels if required:

Level 1

Connect with the customer support team through below mentioned channels. Explain your issue and register a complaint.

Email: care@kotak.com

Toll-Free no : 1800 266 4545

After writing the mail, wait for a few days to get a response. If you don't get a response or are not satisfied with it, escalate your issue to a grievance officer.

Level 2

Connect with the grievance redressal officer and put your case forward.

Contact details of Grievance officer, Delhi

Mr.Santanu Maity

H - 78, 7th Floor, 23 Himalaya House, KG Marg, New Delhi - 110001

Contact: 1800 266 4545

Email: grievanceofficer@kotak.com

To check the grievance officer in your city, check the grievance redressal page of Kotak General Insurance.[4]

Level 3

If the response from the grievance officer is not satisfactory, reach out to an Insurance Ombudsman.

The details of Insurance Ombudsman located in Delhi are:

Address: Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002

Tel.: 011 - 23239633 / 23237532

Fax: 011-23230858

Email: bimalokpal.delhi@cioins.co.in

To search the designated Insurance Ombudsman in your city, visit the grievance redressal page of Kotak General Insurance and search for your city.