Digit Car Insurance Customer Care

Digit Insurance is a digital-first insurance company that has established itself as a reputed modern company in India. They offer a wide range of insurance including car insurance.

Having a digital setup simplifies all the operations and provides a hassle-free experience to the customers. Given that Digit has a dedicated customer care cell, the benefit of renewing your car insurance through InsuranceDekho provides you additional customer support that efficiently addresses your queries and provides assistance with details of car insurance policies, filing claims, or renewing your Digit car policy.

Digit Car Insurance Customer Care Details

You can connect with Digit through multiple channels:

Services Offered by Digit Car Insurance Customer Support

Digit auto insurance offers top-notch services. You can contact them with any question, and you can anticipate a satisfying response from the dedicated customer service team:

• Cashless Repairs: Digit offers 6000+ cashless garages providing a hassle free experience.

• Smartphone Enabled Self Inspection: Apply for a quick claim by quickly self inspecting the damage through your smartphone.

• Super Fast Claim: Since the company conducts most operations digitally, it enables a speedy process. Digit has successfully claimed 96% of their private cars smoothly.

• Customise Your IDV: Digit offers you to customise your IDV according to the conditions of your car.

• 24 x 7 Support: A dedicated customer support team is available 24 x 7 for your assistance even on holidays.

Online Support Channels Offered by Digit

Digit provides the below mentioned online support channels:

• Toll-Free Number: To speak to a customer support executive, call 1800 258 5956.

• Email: Send an email to hello@godigit.com.

• FAQ Page: Check out the FAQs page of Digit car insurance.[1]

Offline Support Channels

Digit has locations across the country for its branches. You can always visit for more customised assistance.

Customer Support From InsuranceDekho

Contact the InsuranceDekho customer service team. You can go to the branch or schedule a home visit. The contact information is as follows:

Major City Branches and Addresses by Digit Car Insurance

Digit has its branches located all over India. The following is a list of the branches' addresses in major cities. On the website, you can find a comprehensive list of branch offices.

There are a few things to keep in mind when contacting the customer support team.

• Don't Share Personal Information: Your Aadhaar or PAN card information will need to be shared, so keep them close at hand. However, make certain that no one on call has access to your CVV or credit or debit card information.

• Policy Documents: To fully comprehend the terms and conditions of your policy and its specifics, policy documents are required. As a result, if you have a basic understanding of it, you can have a productive conversation with the customer support team.

• Clear Communication: You must express your questions and concerns in a clear and concise manner so that the support team can identify your issue and avoid misunderstandings.

• Documentation: Every communication, including emails, letters, or a token number should be recorded. You will be able to keep track of the case and be of assistance if you require additional assistance.

Grievance Redressal Contact Information of InsuranceDekho

You get the advantage of InsuranceDekho’s Grievance Redressal services when you buy car insurance through us. Although Digit provides its own grievance redressal, having additional support always helps.

Write to grievance@insurancedekho.com to reach out to the grievance redressal officer, Mr.Rohit Khurana.

If the issue persists, you can write to the Principal Officer at po_gibpl@girnarinsurance.com. For more information, Visit our Grievance Redressal page.

Digit Grievance Redressal Contact Information and Branch Address

In order to protect policyholders from unfair actions, Digit has a dedicated grievance redressal team that investigates and resolves raised issues. You can submit your complaint to grievance redressal if customer support does not provide you with a satisfactory response. To get in touch with the grievance redressal, follow these steps:

1. Service Request/Complaint Registration

To register a complaint, reach out to customer support by any of the given channels.

1. Toll free number: 1800-258-5956
2. E-mail: hello@godigit.com
3. Letter: Write a letter to the name and address provided in your Digit car insurance policy.

If the issue is resolved, you will hear back from Digit in 3 working days. Otherwise, if the complaint is rejected you will hear from the team within 2 weeks of your complaint.

You can further escalate the issue to the Grievance Redressal Officer.

2. Process of Grievance Redressal

Write to the grievance redressal at grievance@Digit.com, provide a brief of your issue, and convey your message with clarity in detail.

This mail will be acknowledged in 24 hours and you shall expect a response within 15 working days.

Digit encourages its senior citizen customers to reach out to customer support by calling 080-62370023.

If you are not satisfied with the response from Grievance Redressal, escalate it to the Chief Grievance Officer.

3. Escalate to CGO

You can escalate your issue to Mr Praveen Bhatt, the Chief Grievance Officer at grievance@godigit.com.

Address: Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru 560095.

You can check the address of the regional CGO of your city from the grievance redressal page of Digit.[3]

You will likely be getting a response within 24 hours.

After CGO response, if you still feel unsatisfied, reach out to the Ombudsman.

4. Escalate to Ombudsman

Visit the website of the Council for Insurance Ombudsman and register your complaint.[4]