HDFC ERGO Bike Insurance Claim

The Bike Insurance Claim Settlement Ratio (CSR) shows the percentage of claims successfully settled by an insurance company out of the total claims received during a financial year. A higher CSR suggests a better chance of your accident claims being resolved. Therefore, it's important to consider a company's CSR when buying new bike insurance.

HDFC ERGO is a leading bike insurance provider in India. It has a 100% claim settlement ratio. This implies that it successfully settles all the claims made by its customers. With such exceptional customer service, it has become a highly-rated insurance provider.

Claim Settlement Ratio of HDFC Bike Insurance

HDFC ERGO determines its claim settlement ratio by dividing the total claims settled within 30 days by the overall sum of claims paid. This measure is a reliable method to assess whether the insurance company and the selected policy meet your requirements and preferences.

Types of HDFC ERGO Claim Settlement Process

HDFC ERGO has an exceptional CSR of 100%. It offers two types of claim settlement process. These are as follows:

Cashless Claim Settlement Process

A cashless two-wheeler policy allows you to get your bike repaired at authorised garages without paying upfront. Insurers usually have partnerships with several garages, where repairs are done based on your selected coverage. After repairs, the bill is sent directly to the insurer, who settles the expenses with the garage.

It's important to inform the insurer about the damage before repairs begin. While the insurer covers damages outlined in your policy, you may need to pay for any additional expenses, like electrical failures.

Reimbursement Claim Settlement Process

In Bike Reimbursement Claims, the policyholder first pays for bike repairs after an accident and then submits a claim to the insurance provider to recover the costs.

Once the repair expenses are covered by the policyholder, they provide necessary documents such as repair bills and claim forms to the insurer. After review and approval, the insurer reimburses the policyholder for the eligible expenses incurred during the bike repair.

HDFC ERGO Claim Initiation

You should follow the below-mentioned steps to initiate HDFC ERGO’s bike insurance claim:

• To start a claim or learn more about the process, visit HDFC ERGO's Bike Insurance Claim Process page to initiate or track your claim.
• Reach out to HDFC ERGO via WhatsApp at 8169500500.
• You can also call HDFC ERGO's toll-free helpline at 022 6234 6234 / 0120 6234 6234 to register your claim.

Alternatively, you can always reach out to an InsuranceDekho agent to help you with your claim initiation.

How to File an HDFC ERGO Bike Insurance Claim?

Let us take a look at the procedure to be followed to file accidental claims and third-party claims from your bike insurance policy.

Accidental Claims

To get accidental claims, you’ll be required to follow the below-mentioned steps:

• Step 1: Get in touch with your insurance company to report the accident and furnish detailed information about your bike's damages.
• Step 2: Immediately contact the police and file a First Information Report (FIR) if required.
• Step 3: Capture clear photographs of the accident scene and your bike's damages.
• Step 4: Provide your insurer with necessary documents including your insurance policy copy, FIR, driving license, and bike's registration certificate.
• Step 5: Take your bike to a garage to commence the repair process. Upon claim approval, you'll receive reimbursement or compensation as per the terms of your policy.

Third-Party Claims

To make a claim from your third-party bike insurance policy, you need to follow these steps:

• Step 1: Capture photos of the damage incurred.
• Step 2: Note down details about the vehicle responsible for the damage.
• Step 3: If possible, gather contact information from any witnesses present during the accident.
• Step 4: Inform your insurance provider to receive personalised advice on handling the situation.
• Step 5: Lodge a First Information Report (FIR) at the appropriate police station.
• Step 6: Seek legal support to file a case with the Motor Accident Claims Tribunal Court.
• Step 7: Present necessary documentation in court to prove the liability of the third party.
• Step 8: Obtain compensation from the insurer of the responsible party.

Claim Process of HDFC ERGO Bike Insurance?

You can file a claim both online and offline. Both these methods are easy to follow and take less time.

Online

To initiate a claim, you have multiple options. You can reach out to HDFC ERGO via their toll-free number at 8169500500.

Offline

You also have the option to file your bike insurance claim offline through InsuranceDekho. Simply reach out to our customer support team at 7551196989 or send us an email at support@insurancedekho.com to schedule a home visit from our relationship manager.

Our dedicated relationship manager will meet you in person and offer assistance throughout the claim settlement procedure.

Documents Required for HDFC ERGO Claim Process

You need the following documents for the HDFC ERGO Claim process:

• Original claim form with NEFT mandate form
• Copy of registration certificate (RC)
• Copy of the driving license of the person driving the vehicle at the time of accident
• Copy of policy
• Certified copy of one officially valid document & PAN card/form 60
• FIR or police report (depending on loss type)
• Garage estimate
• Repair invoice
• Cancelled cheque (in case of non-cashless settlement)

HDFC ERGO No Claim Bonus

Below we have important provided information regarding HDFC ERGO No Claim Bonus. This includes the details, benefits, and limitations:

Details

HDFC ERGO’s No Claim Bonus (NCB) is a reward for policyholders for maintaining a claim-free record during their insurance term. It promotes safe driving behaviors and leads to reduced insurance premiums. NCB reflects the insurer's acknowledgment of the policyholder's responsible driving habits.

Benefits

No Claim Bonus (NCB) offers policyholders the advantage of lower insurance premiums as a reward for safe driving practices and maintaining a claim-free record. It is like an incentive for responsible driving behavior and encourages policyholders to prioritise road safety.

Limitations

Despite its benefits, the No Claim Bonus (NCB) may have limitations, such as not being transferable between insurance providers. Additionally, it may reset to zero if a claim is made, leading to a loss of accumulated bonus.

HDFC ERGO Bike Insurance Claim Assistance & Support

Please feel free to contact InsuranceDekho for any claim assistance and support. You can reach our customer support team at 7551196989 or email us at support@insurancedekho.com to schedule a personalised visit from our dedicated relationship manager. Your designated manager will meet you at a time convenient for you, offering comprehensive guidance throughout the claim procedure.

There are certain conditions that the policyholder needs to fulfil when applying for a claim. There are some grounds on which claim on the insurance policy can be rejected such as

• Act of negligence
• Misinterpretation of facts
• Registration of a fraud claim
• Lack of details required to process the claim
• Delay in intimation about the mishap to the insurer
• Driving without licence or under influence of alcohol/drugs

HDFC ERGO No Claim Bonus

When you purchase either a standalone own-damage cover or as part of a comprehensive plan you can receive No Claim Bonus for every claim-free year as a reward. The NCB is cumulative in nature and goes up to 50% in the fifth consecutive year. HDFC Ergo also offers the NCB with their own-damage covers. Keep in mind that even if you submit a minor claim, the NCB is disabled. As a result, policyholders are recommended to refrain from filing a claim if the damage to the two-wheeler is small.

It is also recommended that policyholders renew their insurance on time in order to keep their NCB. If you do not do so, the reward will be void. To avoid this, the insurance company provides a grace period of 90 days. Any further delays, on the other hand, will result in the cancellation of the insurance and, with it, the NCB.A benefit of the No Claim Bonus is that you can transfer the benefit if you change insurance providers or if you sell your two-wheeler and purchase another one. This is because NCB is a reward that is offered for the policyholder’s safe driving.