Question 1

What is a car insurance policy?

Accepted Answer

It is an agreement between an insurance company and a car owner under which the former provides an insurance cover to the policyholder for financial damages incurred by his/her car in unforeseen events. Depending on the coverage, there are three types of car insurance plans - third party , standalone own-damage and comprehensive insurance. It's renewal online process provides instant e-Policy.

Question 2

Why should I buy car insurance?

Accepted Answer

There are a number of benefits of owning four wheeler insurance. Firstly, it helps you meet the legal requirement of owning at least a third party cover. Moreover, an insurance policy helps you meet financial liabilities that may arise towards a third party or own damages to your car due to a road accident or any other unfortunate event.

Question 3

How much fine do I have to pay for not holding car insurance while driving?

Accepted Answer

It is mandatory to own at least a  third party car insurance policy    while driving a car. If you get caught driving without it for the first time, you may be charged with a fine of Rs. 2,000 with or without imprisonment of a maximum of 3 months that can increase to a fine of Rs. 4,000 and/or jail of up to 3 months, when caught for the second time.

Question 4

How much is car insurance premium?

Accepted Answer

The premium rates for third-party car insurance price depend on the engine capacity of the car and is fixed by the IRDAI. However, the premium for standalone own-damage and  comprehensive car insurance policies  varies from car to car depending on a number of factors such as car's MMV (Make, Model and Variant), RTO location, engine capacity, registration city, fuel type,

Question 5

What if my car insurance policy gets expired?

Accepted Answer

Every  car insurance  comes with a validity period, post which you need to renew it to continue to enjoy its benefits. However, even if you miss to get your plan renewed by the expiry date, you can still get it renewed till the next 90 days from the date of expiry. After the expiry of this 90-day period, car insurance cannot be renewed. In such a case, you need to purchase a new policy.

Question 6

How to find my car insurance policy number?

Accepted Answer

Car insurance policy number is a unique 8 to 10 digit number, given by your insurance company for the identification of your insurance account. It is generally written on your insurance card or statements issued by the insurer. The number remains the same as long as your policy is active with the respective insurance provider.

Question 7

Which is the best car insurance company in India 2023?

Accepted Answer

There are a number of factors which make a  car insurance company  better than its peers. One such important factor is Claim Settlement Ratio (CSR). It is the percentage of claims settled by an insurance company out of the total number of claims received by it during a financial year. Based on this SBI Car Insurance tops the list with a claim settlement ratio of 100%, followed by Royal Sundaram (98.60%) and Bajaj Allianz (98.50%).

Question 8

Is car insurance mandatory in India?

Accepted Answer

As per the Indian Motor Tariff, every car owner in the country is compulsorily required to own at least a third party cover. Absence of a valid plan is a punishable offence which attracts a fine of Rs. 2,000 and/or imprisonment of up to 3 months for the first offence.

Question 9

How is car insurance premium calculated?

Accepted Answer

The premium price of  third-party car insurance plans  is determined by the IRDAI, whereas the premium for standalone own-damage and comprehensive plans vary from insurance company to insurance company. Following are some factors which affect the premium for own-damage four wheeler insurance cover:      Insured Declared Value – The Insured Declared Value (IDV) is the current market value of the four wheeler. It is one of the important factors which affect the calculation of the premium as IDV is the amount which insurance companies pay the policyholder in the event of total loss of car. Higher IDV attracts a higher premium.       Engine Cubic Capacity – The premium of a car insurance plan is also a function of the car’s engine cubic capacity. Greater the car’s cubic capacity, higher is the premium.      Age of the Car – With time the value of the four wheeler reduces due to depreciation. The normal wear and tear reduce the value of the car in the market due to which its insurance premium also reduces. Thus, greater the age, lower the premium.      Make, Model and Variant – The make, model and variant of the car affects the IDV of the car which eventually affects the premium. For different make, model and variants of the car, the different premium is applicable.      RTO Location – Another important factor is the RTO location of the car. It gives the insurance company an idea about the density of traffic in the area/city where the car will be driven and thus the probability of road accidents and other mishaps.

Question 10

Can car insurance be transferred to the new owner at the purchase of a second hand four wheeler?

Accepted Answer

Yes, the four wheeler insurance can be transferred from the old owner to the new owner in case the sale of a second-hand car. As per the Indian Motor Tariff, the policy transfer should be completed within 14 days from the car’s purchase date.

Question 11

Can one car owner buy two policies for the same car?

Accepted Answer

No, one car owner can not have two insurance policies for the same four-wheeler. However, a third-party plan and own damage cover can be purchased separately for a four-wheeler, in place of a comprehensive four wheeler insurance.

Question 12

How to Claim Car Insurance Online?

Accepted Answer

A car insurance claim can be made online by following the below-mentioned steps:    Step 1: Register the claim by visiting the website or mobile app      Step 2: After claim registration, the car’s owner gets a claim registration number       Step 3: After claim registration, the four wheeler insurance company sends a surveyor the place of accident/mishap to assess the extent of damage. The policyholder needs to submit the required documents at this stage to the surveyor to proceed with the claim.       Step 4: The damaged four wheeler is then sent to a garage for repairs. Depending on the type of garage, the payment for the claim will be made.       Step 5: If a network garage is chosen, the bill is directly settled by the four wheeler insurance company with the garage. In case, the garage is not a part of the insurance company’s  cashless garages network , the policyholder needs to settle the bill which is later reimbursed by the insurance company.

Question 13

What is depreciation in car insurance?

Accepted Answer

Depreciation in car insurance refers to the loss of the insured car’s value with time due to wear and tear. The depreciation rate plays a vital part in a policy as insurance companies consider, based on the car’s age, to determine the value they agree to provide for your car.

Question 14

I have bought a used car. Can the insurance of its last owner continue while the car ownership has been transferred to my name?

Accepted Answer

The Indian Motor Tariff gives a period of 14 days from the date of the car’s sale to get the car insurance plan transferred from the previous car owner’s name to your name. If you fail to get your plan transferred within 14 days, your car will have no valid insurance protection.

Question 15

What are the factors that insurance companies consider to accept car insurance applications?

Accepted Answer

While applying for a car insurance policy, the insurance company can ask you to disclose various relevant information requested on the insurance application. Many insurers consider your credit history, age, criminal record, and other aspects for accepting or rejecting your application.

Question 16

How can I transfer a car insurance policy to my name?

Accepted Answer

After making the payment of a transfer fee of Rs. 50, the buyer should own the below-given documents for the car insurance policy transfer process:       1. New copy of the registration certificate/form 29    2. Old policy document    3. No Objection Clause (NOC) from the last policyholder    4. New application form    5. Inspection Report from the insurer    6. Difference amount of No Claims Bonus     Once all these documents are submitted, the insurer validates the policy transfer. You should initiate this transfer process within 14 days of car purchase.

Question 17

Once the car inspection request is logged online, how long does it take to get the car policy?

Accepted Answer

Once the request is made, the car inspection process is conducted within 24 hours. After the successful inspection, the surveyor makes an online recommendation to you within 48 hours of which, you will have to log in to the insurance website and convert your plan. Failing to do so within the stipulated time will make you go through the entire process again.

Question 18

What do you mean by Constructive Total Loss?

Accepted Answer

An insurance company declares the insured car to be a constructive total loss when it gets damaged to an extent where repair cost would equal or exceed its cost or its insurance coverage limit. It states that the insurance company will have to pay out the insured value of the car rather than pay for it to be restored to its previous condition.

Question 19

If I buy new accessories for my car, can I get them insured in the middle of the insurance policy term?

Accepted Answer

You can insure the accessories that you purchased for your car at the time of policy renewal time and not in the middle of the insurance policy term.

Question 20

When should I report to the police?

Accepted Answer

When your car meets with an accident or gets stolen, you should report it to the police as soon as possible and file an FIR (First Information Report). All insurers ask for an FIR copy for initiating the settlement process.

Question 21

What is the meaning of voluntary deductible in car insurance?

Accepted Answer

A voluntary deductible is the share of the insurance claim that the policyholders agree to pay from their own pocket. If you choose this deductible, the premium of your policy will decrease.

Question 22

What to do if there is a mistake in my car policy document?

Accepted Answer

If there is any wrong or incorrect detail entered in the car insurance policy document, you can edit it online or offline as per the provisions offered by your insurance company. You can either make changes in the policy online or through call or email or by making a visit to the nearest branch of your insurer.

Question 23

What happens to the car insurance policy if I sell my car?

Accepted Answer

According to the Motor Vehicle Act, 1988, when you sell your car, you become responsible to transfer your existing car insurance policy in the name of the new owner of the car within 14 days of the sale of the car. Also, you can cancel your policy by getting in touch with your insurer. Your insurance company will prorate your payment and give back the remaining amount for the month or overall policy term.

Question 24

Can I get medical cover for bodily injuries or demise of the passenger(s) commuted in my car? Should I purchase a separate car insurance cover for that?

Accepted Answer

You can purchase a personal accident cover for passengers commuting in your car as an add-on cover. This plan will cover the cost of treatment for accidental injuries sustained by the passengers.

Question 25

What is a cover note in car insurance?

Accepted Answer

When it comes to car insurance, a cover note is a temporary certificate of insurance issued by the insurance company before the issuance of a policy after the insured person has submitted a duly filled in proposal form and has made the complete payment of premium.

Question 26

Does car insurance cover scratches, dents and cosmetic damage?

Accepted Answer

Yes, your car insurance will cover the cost to repair for dents, scratches and cosmetic damage, if the insured individual holds a comprehensive or standalone own-damage insurance policy.

Question 27

What are the risks covered by the comprehensive car policy?

Accepted Answer

Comprehensive car insurance gives coverage to your third-party liabilities in addition to the damage sustained by your car due to an accident, theft, fire, natural calamities like earthquake, flood, etc, and man-made disasters such as riots, strikes, and so on.

Question 28

Does car insurance cover passengers?

Accepted Answer

The passengers of your car can be covered under car insurance if you purchase a passenger cover.

Question 29

Does a car insurance policy cover tyre damages?

Accepted Answer

Car insurance gives coverage to tyre and tube repair and replacement only in case the insured car has met with an accident. In simple terms, the tyre damages are covered only if the insured car is also damaged in the same accident or at the same time. This excludes tyre burst, normal wear and tear, and so on. However, the policy limits the coverage to 50% of the cost of replacement of tyres.

Question 30

Will my car policy cover electrical fires?

Accepted Answer

The damage incurred due to an electrical fire can be covered by your insurance if there is a provision in your policy.

Question 31

Will my insurance company give coverage for an accident caused by someone else while driving my car?

Accepted Answer

The car insurance will cover you, your car, and anyone else driving your car with your consent. So, if you lend your car to your friend, sister, cousin, etc, then the insurance company will pay in the event of an accident.

Question 32

What is Garage Cash cover in car insurance?

Accepted Answer

It is an additional benefit that provides the car owner with a daily allowance to cover the daily cost of transportation if your car has to stay at the garage for long for repair.

Question 33

Do you cover damage due to a hit by a coconut or cricket bat?

Accepted Answer

Since, car insurance coverage gives coverage for manmade disasters where people might damage a car purposely in riots, strikes, etc, therefore, damages caused due to coconut and a cricket bat can be covered.

Question 34

Does car damages due to rat bites is covered by the policy?

Accepted Answer

Car damages due to rat-bite are covered under the own damage or comprehensive car insurance. Rat damage claim is admissible as it is caused by accidental and visible external means.

Question 35

Is the engine damage covered by car insurance?

Accepted Answer

Car insurance is designed to give coverage for any damage incurred by the engine of the insured car if it meets with an accident. However, no coverage is provided for engine damage due to wear and tear or mechanical failure. To get such coverage, you can add an engine protection add-on cover to your policy.

Question 36

Why do car insurance premiums differ from company to company?

Accepted Answer

The rates of car insurance vary from one insurer to another as every company uses a unique formula to estimate risk and determine the amount of premium and claim that it will pay during the policy year.

Question 37

Why the premium of car insurance increases every year?

Accepted Answer

The car insurance premium increases every year as third party insurance premium rates are increased by IRDAI. Since, third party cover is compulsory for all car owners, hence, it impacts the premium amount of the car insurance. After reviewing the loss ratios of car insurance companies and the total number of claims raised by policyholders, the IRDAI declares the third party premium rates for the next financial year.

Question 38

Does the premium amount of car insurance depends on the city?

Accepted Answer

Yes, the city or town of car registration impacts the premium cost of car insurance. Insurance companies classify locations in the country in different zones based on the risk associated with them. Generally, zones are termed as metro cities and the rest of India. The former has a high rate of accidents and vandalism that attracts a higher premium in comparison with an insured person living in a less developed and populated city.

Question 39

Can I pay the car insurance premium in instalments?

Accepted Answer

No, as of now there is no provision to make payment of insurance premium in instalments.

Question 40

Should I file a claim with my car insurer for a dent at the backside of my car? Will my premium go up?

Accepted Answer

You can claim for the dent at the backside of your car but it can terminate any accrued No Claim Bonus (NCB) benefit, which can enhance the premium of your next policy year. Hence, it is suggested to bear small damages on your own to save NCB and avoid the increase of premium.

Question 41

Why is it essential to renew a car insurance plan?

Accepted Answer

The  renewal of the car insurance renewal of the car insurance policy ensures the continuation of policy coverage for the next policy year. Apart from fulfilling legal requirements and policy cover, the on-time policy renewal brings several other benefits such as save your NCB, allow self-inspection and help in hassle-free renewal.

Question 42

What is the right time To Renew Car Insurance?

Accepted Answer

Most plans come with a validity of one year while some long term plans come with a 3-year policy term. All the policies are required to be renewed within the due date of their expiry. If the expiry date passes, you should renew it within 30 to 90 days of the grace period that varies from insurer to insurer.

Question 43

What are the benefits of renewing from the same insurance company?

Accepted Answer

Many people stick to one insurance company only and keep renewing their plans every year with them. Renewing the policy with the same insurance company can provide a wide variety of benefits that includes trusted relationship gets to build, no hidden cost or fee is charged, and policy renewal becomes easier for you.

Question 44

How much time will it take to buy or renew a car insurance policy online?

Accepted Answer

If you have data and details handy, it will take just a few minutes to purchase or renew a car insurance policy online especially at popular insurance portals like InsuranceDekho.

Question 45

Will my No Claim Bonus get migrated if I renew my car insurance with another insurance company?

Accepted Answer

Yes, your NCB can be migrated and you can avail of it even if you change your insurance company during the policy renewal. However, you will have to submit evidence of the earned NCB through a renewal notice from your current insurance company.

Question 46

How can I renew the expired car insurance policy online?

Accepted Answer

To renew your car insurance policy online, visit the insurance company website you wish to renew your policy with. Click to the renewal section and enter your previous policy number and its expiry date. Confirm the details of the plan and pay the premium.

Question 47

Is it safe to online renew a car insurance policy?

Accepted Answer

Yes, it is absolutely safe to renew a car insurance policy, if you renew it from an authentic insurance company or an insurance broker.

Question 48

What is the cost of car insurance policy renewal?

Accepted Answer

There is no fixed cost of renewing a car insurance plan as it depends on several factors such as type of policy, add-ons in policy, modifications in the car, and so on.

Question 49

What will happen to my No Claim Bonus (NCB) if I renew my expired car policy?

Accepted Answer

Your No Claim Bonus (NCB) will stay intact if you are able to renew your expired car insurance policy within 90 days of expiration, otherwise, the NCB discount will become invalid.

Question 50

What is a No Claim Bonus (NCB) in car insurance?

Accepted Answer

The No Claim Bonus (NCB) is a reward given by insurance companies in terms of discounts to their policyholders for making no claim requests in a policy year. The NCB discount ranges between 20% and 50% which is applicable on the premium of the next policy year.

Question 51

What document should I submit to avail my No Claim Bonus?

Accepted Answer

If you are renewing the car insurance policy with your own insurance company then only your policy document will be required to avail No Claim Bonus. But, if you are renewing your plan with a new insurance company for your current car, you will be required your previous year’s policy document or renewal notice which states the NCB you are eligible for.

Question 52

My car insurance policy has expired. Will my NCB be retained?

Accepted Answer

No, if your car insurance policy gets expired, then your No Claim Bonus (NCB) will be cancelled and you will have to renew your plan on the standard policy premium.

Question 53

I have purchased a new car and want to transfer my old car's NCB (from another insurance company) onto the new car insurance policy. What will be the process?

Accepted Answer

You can simply transfer your No Claim Bonus (NCB) to your new car by cancelling your old car insurance policy. After the cancellation, your insurance company will issue you an NCB retention letter that you will have to submit to your new insurance company to avail of the bonus.

Question 54

Is my NCB transferable when I change my car or insurer?

Accepted Answer

The No Claim Bonus (NCB) is offered in the name of the policyholder and not to the insured car. Hence, it can be transferred to another insurance company or car owned by you.

Question 55

What is Zero Depreciation in a car insurance policy?

Accepted Answer

Zero Depreciation is an add-on cover in car insurance that make the insurance company pay the complete amount of claim to the policyholder without taking the depreciation cost on the parts of the car into consideration. Since it is an add-on, you will have to pay a little extra premium to avail of it.

Question 56

What is Insured Declared Value (IDV) in car insurance policy?

Accepted Answer

Insured Declared Value (IDV) in car insurance is the maximum sum insured set by the insurance company to offer to policyholders in case of theft or total loss of the insured car. IDV is the present market value of the car and if your car suffers total loss, the IDV will be provided as compensation.

Question 57

How can I add or remove Hypothecation in my car insurance policy?

Accepted Answer

To add hypothecation in your car insurance, you will have to submit a letter from your bank or an endorsed copy of RC, form 34, PUC certificate, address proof and PAN card of the car owner, valid car insurance policy and receipt of the fee paid for the hypothecation by the RTO. On the other hand, to remove the hypothecation from your insurance, you will have to submit NOC from the lender to the insurance company in addition to form 35, a valid four wheeler insurance plan, and PUCC.

Question 58

How do I get a duplicate copy of my car insurance policy online?

Accepted Answer

You can get a duplicate copy of your car insurance in 3 simple steps:       Step 1: Visit your insurer’s website and choose the car insurance tab.    Step 2: Log in to the account by entering the required details like policy number, mobile number, etc.    Step 3: You can download the policy copy easily from the available link.     Also, in case of any trouble, you can contact the customer care team of your insurance company and request for duplicate four wheeler insurance policy copy and they will send it to you.

Question 59

Is an online car insurance policy a valid document?

Accepted Answer

Yes, the online car insurance policy is a valid document.

Question 60

What should I do if I lose my online car policy?

Accepted Answer

Inform your insurance company at the earliest about losing your policy so they can begin the process of issuing a duplicate policy document. Some insurers require a police complaint to issue a duplicate policy copy, in such a case, you should register a FIR.

Question 61

How can I check car insurance policy online status?

Accepted Answer

You can know the status of your insurance policy online check through the website of the Insurance Information Bureau (IIB) or VAHAN E-services and follow simple steps. You can also check your vehicle insurance status via the QR code that IRDAI has made mandatory for every car insurance policy to hold the necessary details that you can scan with your smartphone to fetch status. In case an online facility is not available, you can check the status of your four wheeler insurance policy by visiting or getting in touch with the RTO office, where you will have to provide your car registration number.   Also read: https://www.insurancedekho.com/car-insurance/news/check-car-insurance-policy-status-easily.htm

Question 62

Is it worth filing a claim for a minor dent?

Accepted Answer

Even the smallest dent is allowed to be covered under a car insurance policy, but it is always recommended to avoid raising any claim for it and cover its cost out of pocket as fixing a dent may cost you lesser than your insurance deductible. Also, you may lose the No Claim Bonus accrued over the years due to a small claim.

Question 63

How many car insurance claims are allowed in a policy year?

Accepted Answer

Generally, there are no such restrictions applicable on the number of claims that you can make in a policy year under your policy. However, one should keep in mind that the insurance claim impacts your No Claim Bonus (NCB) as well. Also, repeated claims in a policy year and termination of NCB can enhance the amount of premium during the renewal of the policy.

Question 64

What is a cashless claim in car insurance?

Accepted Answer

A cashless claim is designed to provide you with instant aid after an accident or any unfortunate event and helps you avoid paying any repair costs. However, the cashless insurance claim can be availed only when your car is sent for repair to a network garage of your insurance provider.

Covers	Third-party Liability Insurance (mandatory )	Comprehensive Policy (Recommended )
Damage to a third-party vehicle in an accident	Yes	Yes
Own damage cover (damage caused to your car in an accident)	No	Yes
Personal cover (damage caused to you in an accident)	Optional Add-on	Optional Add-on
Cover against natural disasters (fire, flood, earthquake, etc.)	No	Yes
Cover against acts of terrorism, vandalism, riots, etc.	No	Yes
Transit cover (damage caused while your vehicle was in a truck, train, or ship)	No	Yes

Car Insurance Company	Network Garages	Claim Settlement Ratio	Founding Year
HDFC ERGO	6,800	99.48%	2002
ICICI Lombard	5,600	94.84%	2001
United India	3,100	95.00%	1938
New India	3,000	92.23%	1919
Royal Sundaram	3,300	98.60%	2001
Reliance	8,200	98.00%	2000
SBI	16,000	100.00%	2009
Future Generali	3,500	96.30%	2007
Liberty	4,500	98.00%	2013
IFFCO Tokio	4,300	95.80%	2000
Digit	Repair Anywhere	96.00%	2016
Bajaj Allianz	4,000	98.50%	2001
Kotak Mahindra	2,327	98.00%	2015
Edelweiss	1,500	98.00%	2016
Bharti AXA	5,200	94.84%	2008
Chola MS	4,636	96.00%	2001
Oriental	3,100	94.00%	1947
Universal Sompo	3,500	96.00%	2007
Magma HDI	4,000	97.10%	2009
Raheja QBE	1,000	92.00%	2007
Tata AIG	7,500	91.80%	2001
National	3,100	93.00%	1906
Shriram	2,000	96.00%	2006
Acko	2,000	72.68%	2016
Navi	900	53.10%	2016

Coverage	Third-Party Cover	Standalone OD Cover	Comprehensive Cover
Third-Party Bodily Injuries
Third-Party Property Damage
Car’s Own-Damages
Personal Accident Cover
Theft of Car
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