Acko Car Insurance FAQs

Car insurance is a contract between you and an insurance company. You pay a premium, and in return, the insurance company promises to pay for specific car related financial losses during the term of the policy. It's essential because it not only protects you from financial losses due to theft or accident but also because it's a legal requirement in many countries to have at least a basic level of coverage.

Comprehensive insurance covers damages to your car which happens due to unforeseen incidents like accidents, theft, natural disasters, and more. It provides a broader protection, including both, damages to your car and damages you might cause to others. On the other hand, third-party insurance covers the damages that you may cause to other vehicles. It doesn't cover damages to your own vehicle.

Several factors determine your car insurance premium. These include the make and model of your car, its age, where you live, your driving record, and the coverage type you choose. Typically, newer, more expensive cars or cars with a history of being stolen have higher premiums.

Acko is a licensed non-life general insurance company, fairly new in business. However, the company has managed to establish a strong foothold in the industry with its innovative digital business model. The company stands for affordable, effortless and hassle-free policy procedures. From purchasing policy to renewing and settling claims, ACKO guarantees seamless customer experience.

If you get caught, you could face fines, penalties, and even suspension of your driver's license. Moreover, if you're involved in an accident without insurance, you could be held personally liable for all the damages and injuries you cause, leading to potentially massive out-of-pocket expenses. Many countries or states also have laws that require drivers to have at least basic liability insurance, so it's crucial to be insured not only for financial protection but also to comply with the law..

In car insurance, 'Actual Cash Value' (ACV) refers to the value of your car considering its age, wear and tear, and depreciation. If your car is totaled, the insurance company would pay you its ACV, which might be less than what it would cost to buy a new, similar car. 'Replacement Cost,' on the other hand, covers the amount it would take to replace your damaged car with a new one of the same model and make without considering depreciation. Generally, policies offering replacement cost are more expensive than those offering ACV because they can result in higher payouts.

Post registration, you can spill information like your vehicle registration number, contact number, photograph and description of the incident and copy of FIR in case of theft and total loss. You will be updated with the status of your claim periodically.

You can always call ACKO on 1860 266 2256 or drop a mail at hello@acko.com

ACKO is all geared to revolutionize the Indian insurance markets. You must renew your car insurance policy with ACKO. Here’s how you will befit:

• Quite a few products to pick from.
• A quick and seamless process of renewal.
• Prices quoted are lower than you can imagine.

ACKO makes it to the top of the charts with an incredible claim settlement ratio of 95.5%. You can certainly trust this brand.

You need to intimate insurer after the accident and furnish them with necessary details. After this, you will receive a confirmation about the same. Contact Acko by calling the toll-free number 1-860-266-2256.

There is slight difference in the overall process. In a cashless claim, you need to pay only your part of liability. Whereas in reimbursement claim, you need to pay the entire sum which will be reimbursed later by the company.

You need to lodge an FIR at the local police station, after which the cops will start tracing your car. If it is not found within a certain time period, a non-traceable certificate will be issued. This allows the insurer to proceed with claim settlement.

The insurer will pay you the current market value of a car. However, if you have purchased a Invoice Cover add-on, the claim amount will be decided basis car’s purchase value.

If Acko anyhow fails to return the repaired car within a stipulated time period, then the policyholder will get free cab vouchers in order to cope-up with the expenses of daily commutation* *Please refer company’s terms & conditions before purchasing your policy.

Yes. Zero Dep insurance is actually an add-on cover over the standard insurance policy. Owing to its extended coverage, it also comes with an extra premium over standard premium amount.

No, there is a maximum limit of its usage. After using it for a certain number of times, you will need to pay depreciation amount yourself from the very next claim. However, unlimited claims are allowed under the Benefit Zero Depreciation (a special Zero Dep Cover).

No. Zero Dep cover is only available for cars upto 5 years. Obviously, this isn’t the case only with Acko but with majority of other general insurance companies.

No, there is no difference in claim filing process for a car with Zero Dep cover. The only difference is in the claim amount.

Calculating depreciation is easy if you know the depreciation rate. Just calculate total depreciation value according to your car’s age and deduct it from the actual price of the car. As per Acko’s website, depreciation rates are as below:

• Rubber, nylon, plastic parts, Tyres and tubes, Batteries and air bags: 50%
• Fibre glass components: 30%
• All parts made of glass: Nil
• Material cost of the paint in case of a paint job: 50%

Apart from coverage against expenses of third-party liabilities, a comprehensive car insurance policy also covers repair cost of insured’s vehicle and injury/death of the policyholder.

Fortunately, you don’t need to do so. Just inform the company about the accident and location, a towing van will be arranged within 60 minutes of intimation.

If your vehicle is repaired in any of the garages registered as cashless under the company’s network, Acko Insurance will pay the repairing cost directly to the garage. This type of claim is known as ‘Cashless Claims’.

An add-on cover is additional protection over standard car insurance that can be purchased by paying extra premium.

Premium depends on your vehicle’s Insured Declared Values or IDV. A new vehicle will have higher IDV and subsequently, a higher premium.

No. Acko General Insurance does not accept payment in cash for renewal or purchase of a car insurance policy. You can pay the renewal fee using a debit/credit card, Net Banking or through cheque.

Yes, you can easily renew your car insurance policy using the ‘Acko Car and Bike’ app. The app is available for download in Google Playstore as well as in App Store.

You can renew your existing car insurance policy (Acko or non-Acko) from Acko’s official website. If your existing car insurance policy is not with Acko General Insurance and it is going to expire in less than 60 days, you can buy an Acko General Insurance car insurance cover. And if your existing policy is due for expiry after 60 days, you can use Acko’s ‘Buy Later’ feature which will remind you about your policy renewal in due time.

As per the Indian Motor Tariff 2002, it is compulsory for every vehicle owner to have an insurance policy for his/her vehicle. The third party policy is the most affordable and basic car insurance policy that you can avail.

This depends on the type/degree of injury/damage incurred to the third party. In case of partial disability, a third-party policy can fetch you 50-75% of the sum assured. However, in the case of death, the rendered amount is 100%. The final compensation amount is decided by the court of law.

If you have your Acko car insurance policy, you can call up their toll-free number and request for your policy copy via email. Once you receive the email, you can take a printout of the same and keep it in your vehicle.

Acko's cashless garages comprise a network of over 3,500 garages across 28 states in India that have partnerships with Acko. These garages enable policyholders to have their cars repaired without making any upfront payments. The benefits include pick-up and drop services, a hassle-free process, a wide network of garages, and cost savings.

To locate the nearest Acko cashless garage, call Acko's customer care and inform them about the damage to your car. Ask for the list of cashless garages in your city and choose the one that is most convenient for you.

You need the policy documents, driving license, copy of FIR (if applicable), claim form, vehicle registration certificate, and identity proof.

Acko's cashless garages offer additional services such as pick-up and drop-off for your car, as well as washing and sanitizing your car before dropping it back to you.

The car insurance policy document serves as a legal agreement between the policyholder and the insurer, outlining coverage details, terms, and responsibilities. It's a crucial reference for understanding your policy, making claims, and ensuring compliance.

Yes, ACKO emphasises digital accessibility. You can access your policy document through their online portal or app, offering the convenience of instant retrieval and reducing the need for physical copies.

The "ACKO Advantage" section showcases the unique benefits and services that ACKO offers to policyholders. It highlights perks such as free pick-up and drop services, showcasing ACKO's commitment to customer satisfaction.

The "What's Covered" section in the document outlines the main coverage areas. If you have questions or need clarification, you can contact ACKO's customer support for assistance in understanding the specifics of your coverage.

While most insurance companies, including ACKO, offer digital policy documents that are legally valid, some individuals might prefer hard copies for their records. You can check with ACKO's customer support if they provide the option for hard copies and any associated charges.